Field Service Engineer II - Denver, CO Remote

Thermo Fisher Scientific • Denver, CO

2d • $29 - $44 • Remote

About The Position

As a Field Service Engineer II at Thermo Fisher Scientific, you will deliver service for sophisticated analytical and scientific instruments used by customers in research, industrial, and healthcare settings. You will install, maintain, troubleshoot, and repair complex equipment while providing excellent customer service. The role offers opportunities to work with advanced technology and contribute to scientific advancement and innovation.

The position is based in Colorado and requires travel of up to 50–75% within the assigned territory. The hourly pay range is $29.46–$44.19. The position may also be eligible for a variable annual bonus based on company, team, and/or individual performance results. Work may take place in laboratory, cleanroom, cold-room/freezer, and office environments, and may involve noise, strong odors, hazardous or toxic materials, PPE, and working at heights.

Requirements

• An advanced degree with no prior experience, or a bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills, including the ability to diagnose issues to the component level.
• Excellent written and verbal customer service and communication skills.
• Strong organizational and time-management capabilities.
• Proficiency with Microsoft Office and service management software.
• Ability to read and interpret technical documentation and schematics.
• Valid driver's license and ability to travel up to 50–75% within the assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English.
• Strong problem-solving abilities and capacity to work independently.
• Adherence to safety protocols and quality standards.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated success in meeting customer satisfaction goals.

Nice To Haves

• Preferred field of study in electronics, engineering, physics, chemistry, or a related technical field.
• Additional relevant certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Additional language skills.

Responsibilities

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
• Provide excellent customer service to customers in research, industrial, and healthcare settings.
• Train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Respond to customer needs with short notice.
• Travel within the assigned territory, up to 50–75%.

Benefits

• Choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level