Field Service Engineer II (TEM) Denver, CO REMOTE

Thermo Fisher Scientific•Denver, CO

9d•Remote

About The Position

The Field Service Engineer II supports Thermo Fisher Scientific’s Materials and Structural Analysis Electron Microscopy business, which designs, manufactures, and supports high-performance microscopy workflows. The position serves the assigned Denver, Colorado territory, including Idaho, Utah, and Wyoming. The ideal candidate resides within the territory, preferably within one hour of a major airport in the Denver area. The role requires up to 75% travel, including regional and international travel as required, sometimes on short notice. The engineer installs, maintains, diagnoses, and repairs sophisticated microscopy equipment and supports customers and other field personnel. The role also includes customer training, service documentation, product-quality feedback, and technical guidance to colleagues. The work schedule is standard Monday through Friday, and some personal protective equipment may be required.

Requirements

Bachelor’s degree.
At least 3 years of hands-on technical experience with electronic systems, including installation, troubleshooting, repair, and calibration of sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high-voltage systems, or similar systems.
Ability to deal effectively with customers.
Excellent interpersonal communication skills and professional working proficiency in English.
Consistent record of repairing sophisticated systems and subsystems down to the component level.
Literacy in MS-DOS and Windows software environments.
Ability to read and interpret schematics.
Familiarity with ultra-high-vacuum phenomena and technology.
Ability to acquire a valid passport and travel regionally and internationally as required.
Valid driver’s license.
Ability to lift up to 50 pounds.

Responsibilities

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure it is working accurately.
Conduct scheduled on-site planned maintenance visits.
Diagnose and repair equipment for customers and provide repair support to other field personnel.
Cultivate positive working relationships with customers, system users, and company personnel.
Travel, sometimes on short notice, to customer sites to resolve problems or support other field service personnel.
Complete and submit field service reports.
Train customers and users on system maintenance.
Provide feedback to product quality teams.
Contribute to writing, updating, and correcting Thermo Fisher system documentation.
Provide guidance for reports, including identifying and isolating outstanding system problems.
Act as a subject-matter expert and resource for training.

Benefits

Choice of national medical and dental plans and a national vision plan, including health incentive programs.
Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
At least 120 hours of paid time off (PTO).
10 paid holidays annually.
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
Competitive 401(k) U.S. retirement savings plan.
Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
Variable annual bonus may be available based on company, team, and/or individual performance results in accordance with company policy.