Field Service Engineer II (TEM) Denver, CO REMOTE
About The Position
The Field Service Engineer II supports Thermo Fisher Scientific’s Materials and Structural Analysis Electron Microscopy business, which designs, manufactures, and supports high-performance microscopy workflows. The role serves the Denver, Colorado territory, including Idaho, Utah, and Wyoming. The ideal candidate lives within the territory, preferably within one hour of a major airport in the Denver area. The position requires up to 75% travel and involves installing, maintaining, diagnosing, and repairing electron microscopy and related analytical equipment at customer sites. The engineer works with customers and colleagues across varied application areas, providing service, training, documentation, and product-quality feedback. The role requires hands-on technical experience with sophisticated systems, including ultra-high vacuum and high-voltage systems, and the ability to travel regionally and internationally as required.
Requirements
- Bachelor's degree.
- At least 3 years of hands-on technical experience with electronic systems, including installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
- Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high-voltage systems, or similar systems.
- Ability to deal effectively with customers.
- Excellent interpersonal communication skills and professional working proficiency in English.
- Consistent record of repairing sophisticated systems and subsystems down to the component level.
- Literacy in MS-DOS and Windows software environments.
- Ability to read and interpret schematics.
- Familiarity with ultra-high-vacuum phenomena and technology.
- Ability to obtain a valid passport and travel regionally and internationally as required.
- Valid driver's license.
- Ability to lift up to 50 pounds.
Nice To Haves
- Residence in the Denver, Colorado area, preferably within one hour of a major airport.
Responsibilities
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure it is working accurately.
- Conduct scheduled on-site preventive maintenance visits.
- Diagnose and repair equipment for customers and other field personnel.
- Develop positive working relationships with customers, system users, and company personnel.
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
- Complete and submit field service reports.
- Train customers and users on system maintenance.
- Provide feedback to product quality teams.
- Provide input to update and correct Thermo Fisher system documentation.
- Guide reports, including identifying and isolating outstanding system problems.
- Serve as a subject-matter expert and training resource.
Benefits
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off and 10 paid holidays annually.
- Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance, and short- and long-term disability in accordance with company policy.
- Competitive 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan, offering eligible colleagues the opportunity to purchase company stock at a discount.
- May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
