Field Service Engineer II (TEM) Southwest Region REMOTE
About The Position
Thermo Fisher Scientific is seeking a Field Service Engineer II for its Materials and Structural Analysis Electron Microscopy business. The business designs, manufactures, and supports microscopy workflows that enable customers to obtain answers at micro-, nano-, and picometer scales. The role supports customers working in materials science, life sciences, electronics, and natural resources. The position serves the Southwest Region, with Albuquerque, New Mexico as the primary territory and coverage including California, Arizona, Colorado, and Oregon. The preferred candidate lives in the territory, ideally within one hour of a major airport. The role requires up to 50% travel, including travel to customer sites, sometimes on short notice, and may require regional and international travel. The engineer installs, maintains, diagnoses, and repairs sophisticated microscopy and analysis systems; trains customers and users; documents service work; and provides feedback and technical input to product quality and documentation teams. The work involves electron, ion, and light microscopy systems and requires expertise in electronic systems, ultra-high vacuum, and high voltage.
Requirements
- Bachelor's degree.
- At least 3 years of hands-on technical experience with electronic systems, including installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
- Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high-voltage systems, or similar systems.
- Ability to deal effectively with customers.
- Excellent interpersonal communication skills and professional working proficiency in English.
- Consistent record of repairing sophisticated systems and subsystems down to the component level.
- Literacy in MS DOS and Windows software environments.
- Ability to read and interpret schematics.
- Familiarity with ultra-high-vacuum phenomena and technology.
- Ability to acquire a valid passport and travel regionally and internationally as required.
- Valid driver's license.
- Ability to lift up to 50 lbs.
Nice To Haves
- Residence in the assigned Southwest Region territory, with a strong preference for the Albuquerque, New Mexico area within one hour of a major airport.
- Experience with electron, ion, or light microscopy systems and applications in materials science, life sciences, electronics, or natural resources.
Responsibilities
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure it is working accurately.
- Conduct scheduled on-site planned maintenance visits.
- Diagnose and repair equipment for customers and other field personnel.
- Develop positive working relationships with customers, system users, and company personnel.
- Travel, sometimes on short notice, to customer sites to resolve problems or support other field service personnel.
- Complete and submit field service reports.
- Train customers and users on system maintenance.
- Provide feedback to product quality teams.
- Provide written input to update and correct Thermo Fisher system documentation.
- Contribute to reports, including identifying and isolating outstanding system problems.
- Act as a subject matter expert and training resource.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
