Field Service Engineer II - Denver, CO Remote

Thermo Fisher Scientific•Denver, CO

12h•Remote

About The Position

As a Field Service Engineer II at Thermo Fisher Scientific, you’ll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you’ll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. The position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. The role is based in Denver, Colorado, and involves travel up to 50–75% within the assigned territory. Work may take place in laboratory and cleanroom environments, cold rooms and freezers, offices, and areas with machinery noise, strong odors, hazardous or toxic materials, or work at heights. PPE and adherence to GMP and safety standards are required. Cleanroom restrictions include no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, or facial hair. The estimated hourly pay range for this position in Colorado is $29.46–$44.19. The role may also be eligible for a variable annual bonus based on company, team, and/or individual performance results, in accordance with company policy.

Requirements

Advanced degree with no prior experience required, or a bachelor’s degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
Strong electronics and mechanical troubleshooting skills, including the ability to diagnose issues to the component level.
Excellent written and verbal customer service and communication skills.
Strong organizational and time-management capabilities.
Proficiency with Microsoft Office and service management software.
Ability to read and interpret technical documentation and schematics.
Valid driver’s license and ability to travel up to 50–75% within the assigned territory.
Physical ability to lift up to 50 lbs and work in various laboratory environments.
Proficiency in English.
Strong problem-solving abilities and capacity to work independently.
Ability to respond to customer needs with short notice.
Experience documenting service activities and preparing detailed reports.
Demonstrated success in meeting customer satisfaction goals.
Adherence to safety protocols and quality standards.

Nice To Haves

Preferred fields of study include electronics, engineering, physics, chemistry, or a related technical field.
Additional relevant certifications.
Experience with ultra-high vacuum systems and high-voltage equipment.
Additional languages.

Responsibilities

Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
Provide excellent customer service to customers in research, industrial, and healthcare settings.
Train and support customers in equipment operation.
Document service activities and prepare detailed reports.
Respond to customer needs, including with short notice.
Adhere to safety protocols, quality standards, and Good Manufacturing Practices (GMP).

Benefits

Choice of national medical and dental plans and a national vision plan, including health incentive programs.
Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
At least 120 hours of paid time off (PTO).
10 paid holidays annually.
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
Competitive 401(k) U.S. retirement savings plan.
Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
Variable annual bonus may be available based on company, team, and/or individual performance results.