Field Service Engineer II - San Antonio, Texas

Abbott • San Antonio, TX

3d • Remote

About The Position

Abbott is hiring a remote, field-based Field Service Engineer II to cover the San Antonio, Texas territory. The role supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. The engineer manages their territory, resolves complex issues, and works with cross-functional teams to provide reliable service that supports patient care.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel within the assigned territory; the description states up to 50% travel.
• Valid driver’s license and local to San Antonio, Texas.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and in team environments.
• Proficiency with computer applications, including Word, Excel, PowerPoint, and internet tools, and remote-computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to support instrument performance and compliance with quality standards.
• Diagnose technical issues across complex instruments, document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, communicate proactively, and build customer relationships.
• Plan and prioritize territory service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory-safety requirements and maintain documentation for audits.
• Partner with cross-functional teams and guide other Field Service Representatives.
• Meet service-sales, cost-of-service, and other key performance targets for assigned accounts.
• Use remote-support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level