Field Service Engineer II - San Antonio, Texas

Abbott Laboratories • San Antonio, TX

4d • $27 - $53 • Remote

About The Position

Abbott is hiring a Field Service Engineer II for its Diagnostics Division. This remote, field-based role covers the San Antonio, Texas territory and requires the employee to be local to San Antonio, have a valid driver’s license, and travel up to 50%. The engineer serves as a technical expert for customers, installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. The role includes managing a territory, resolving complex issues, and partnering across functions to provide reliable diagnostic services that impact patient care.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.
• Valid driver’s license and local residence in San Antonio, Texas.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency with Word, Excel, PowerPoint, Internet, and remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to support instrument performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide proactive communication, and build strong customer relationships.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory-safety guidelines and maintain documentation for audits.
• Partner with cross-functional teams to meet business goals and guide other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, described as an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level