Field Service Engineer II (Bulk Elemental Analysis) Toronto REMOTE

Thermo Fisher Scientific

23d•Remote

About The Position

Join Thermo Fisher Scientific as a Field Service Engineer supporting its Bulk Elemental Analysis business. The role installs, maintains, troubleshoots, and repairs advanced analytical instruments used in customer industrial and production environments, primarily optical emission spectroscopy (OES), X-ray fluorescence (XRF), and X-ray diffraction (XRD) systems. These technologies help customers assess material composition, improve product quality, make process decisions, and maintain operations. This is an independent, customer-facing field role involving complex technical problem-solving and travel throughout Ontario and other areas as needed. The role supports customers across industries including mining, metals, cement, batteries, food, and chemicals. Work takes place in varied customer-site environments, including laboratories and warehouses, and may involve hazardous or toxic materials, fluctuating temperatures, loud equipment, strong odors, and required personal protective equipment. The schedule is standard Monday through Friday, with travel up to 70–75%.

Requirements

High school diploma with 4+ years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment, or a bachelor’s degree in Science, Engineering, or a related field.
Strong technical troubleshooting and problem-solving skills.
Experience supporting scientific, analytical, or other complex technical equipment.
Strong customer service and communication skills.
Ability to work independently with minimal supervision.
Ability to prioritize multiple service requests and maintain clear documentation.
Comfort working at customer locations and managing a travel-intensive territory.
Valid driver’s license and safe driving record.
Ability to safely lift 50 lbs. with assistance and regularly lift or carry 25–30 lbs.
Ability to stand, walk, kneel, crouch, reach, push, pull, and perform repetitive motions.
Ability to lift 40 lbs. without assistance, as stated in the work environment conditions.
Adherence to Good Manufacturing Practices (GMP) safety standards.

Nice To Haves

Experience working with optical emission spectroscopy (OES), X-ray fluorescence (XRF), or X-ray diffraction (XRD) instrumentation.

Responsibilities

Install, repair, maintain, qualify, and validate OES, XRF, and XRD systems at customer sites.
Troubleshoot equipment issues, identify root causes, and recommend corrective actions.
Perform preventative maintenance to support instrument reliability and minimize downtime.
Manage service calls, parts inventory, and service documentation through customer management systems.
Serve as a technical connection between customers and Thermo Fisher teams, including Technical Support, Sales, and Engineering.
Provide equipment operation and safety training to customers and colleagues.
Travel extensively within Ontario and other areas as needed to support customers.