Field Service Engineer I (LE)

Thermo Fisher Scientific•Dallas, TX

12d•Remote

About The Position

The Field Service Engineer I joins Thermo Fisher Scientific’s Instrument and Enterprise Services team within its Unity Lab Services brand. The role provides field service support and manages customer relationships for Laboratory Equipment. Engineers commute to customer sites throughout the defined service territory, using a company fleet vehicle, and some overnight travel is expected for customer service and training. The position provides complete laboratory equipment services, including repairs, preventive maintenance, installations, and instrument qualifications, while representing Thermo Fisher Scientific to customers.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience in field service, depot repair, manufacturing facilities, or equivalent, servicing medical devices or laboratory equipment.
Ability to operate computers, smartphones, and related software efficiently.
Effective organizational skills and ability to handle multiple priorities with minimal supervision.
Ability to work independently to diagnose and troubleshoot using schematics, diagrams, service manuals, and other technical documentation.
Action-oriented approach, with urgency and energy, and ability to consistently meet deadlines.
Strong customer focus and ability to build relationships and deliver customer-centric service.
Ability to lift 50 pounds with assistance and carry 25–30 pounds continuously throughout the day.
Ability to drive frequently within the territory and travel overnight when required.
Valid driver’s license and safe driving record.

Nice To Haves

Associate degree in Electronics or an Engineering field.
EPA certification.
Strong electronic/electrical and mechanical background.
Refrigeration experience, including hands-on refrigeration experience.
Experience with basic test equipment such as a digital multimeter (DMM), tachometer, and temperature devices.

Responsibilities

Repair, install, and maintain laboratory equipment, including incubators, centrifuges, refrigerators, freezers, and other equipment as needed.
Schedule and complete thorough preventive maintenance to help ensure peak equipment uptime.
Provide onsite service training to Biomedical Engineering Technicians (BMETs) or advanced operators.
Manage expenses and spare parts inventory accurately and promptly.
Document daily service actions in the company work order database.
Communicate courteously and knowledgeably with customers about service status, cost, scheduling, and other aspects of service events.