Field Service Engineer I (LE)

Thermo Fisher Scientific•Dallas, TX

11d•Onsite

About The Position

The Field Service Engineer I joins Thermo Fisher Scientific’s Instrument and Enterprise Services team within the Unity Lab Services brand. The role provides field service support and manages customer relationships for laboratory equipment. Engineers commute to customer sites within a defined service territory and are provided with a fleet vehicle for daily travel to multiple locations. Some overnight travel is expected for customer service and training programs. The position involves repairing, installing, maintaining, and qualifying laboratory equipment, including incubators, centrifuges, refrigerators, freezers, and other equipment as needed. The engineer also performs preventive maintenance, provides onsite service training, manages expenses and spare-parts inventory, documents service actions, and communicates with customers about service status, cost, and scheduling. The role is based in a laboratory setting and requires some personal protective equipment.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience in field service, depot repair, manufacturing facilities, or equivalent, servicing medical devices or laboratory equipment.
Ability to operate computers, smartphones, and related software efficiently.
Effective organizational skills and ability to handle multiple priorities with minimal supervision.
Ability to work independently diagnosing and troubleshooting with schematics, diagrams, service manuals, and other technical documentation.
Ability to lift 50 lbs with assistance and carry 25–30 lbs continuously throughout the day.
Ability to drive frequently within the territory and travel overnight if required.
Valid driver's license and safe driving record.
Action-oriented approach, urgency, energy, enthusiasm, and consistent deadline management.
Strong customer focus and ability to build relationships and deliver customer-centric service.

Nice To Haves

Associate degree in Electronics or an Engineering field.
EPA certification.
Strong electronic/electrical and mechanical background.
Refrigeration experience, including hands-on refrigeration experience.
Experience working with basic test equipment such as a digital multimeter (DMM), tachometer, and temperature devices.

Responsibilities

Repair, install, and maintain laboratory equipment, including incubators, centrifuges, refrigerators, freezers, and other equipment as needed.
Schedule and complete thorough preventive maintenance to support peak uptime of customer equipment.
Provide onsite service training to Biomedical Engineering Technicians (BMETs) or advanced operators.
Manage expenses and spare-parts inventory accurately and promptly.
Document daily service actions through the company work-order database.
Maintain courteous, knowledgeable communication with customers to align on service status, cost, scheduling, and other aspects of service events.
Provide complete services on laboratory equipment, including repairs, preventive maintenance, installation, and instrument qualifications.