Field Service Engineer I

Danaher•Boston, MA

20h•$34 - $38•Remote

About The Position

The Field Service Engineer I supports Leica Biosystems customers by maintaining and repairing instruments to help ensure optimal performance, customer uptime, and positive outcomes for patient health. The role covers Boston, Massachusetts, and surrounding areas, working remotely from home as part of the Service Organization. The engineer performs installations, preventive maintenance, troubleshooting, modifications, and repairs on assigned instruments. The role also owns service execution within the assigned territory, prioritizes customer needs, manages service activities, and complies with quality and regulatory requirements. Building trusted customer relationships through proactive communication, technical expertise, and collaboration with technical support, applications, commercial, and service teams is central to the position. The position requires up to 90% domestic travel by air and/or car, including overnight stays, with occasional international travel. The hourly pay range is $34.00–$38.00, and the role is eligible for bonus or incentive pay. Remote work from home is available for this position.

Requirements

Associate’s degree and at least 1 year of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
Experience troubleshooting and repairing mechanical, electromechanical, electronic, laboratory, or instrumentation systems.
Ability to work in a field-based customer environment with strong organization, communication, and service ownership.
Valid driver’s license with an acceptable driving record.
Ability to regularly lift, move, slide, raise, and/or place up to 50 pounds unassisted; stand, walk for prolonged periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms.
Ability to travel up to 90% by air and/or car, including overnight stays; travel is primarily domestic and may occasionally be international.

Nice To Haves

Experience diagnosing and repairing medical devices, laboratory instrumentation, scientific equipment, or similar technical systems.
Field service experience in a laboratory, hospital, clinical, biomedical, or customer-facing technical environment.
Experience using service systems, CRM tools, or quality documentation processes.

Responsibilities

Install, perform preventive maintenance on, troubleshoot, modify, and repair assigned Leica Biosystems instruments to ensure optimal performance and maximize customer uptime.
Own service execution within the assigned territory, including prioritizing customer needs, managing service activity, and delivering service in accordance with quality and regulatory requirements.
Build trusted customer relationships through proactive communication and technical expertise.
Collaborate with technical support, applications, commercial, and service team members to help customers achieve operational and diagnostic objectives.