Field Service Engineer I - Philips FCO
About The Position
EMSAR is seeking a Field Service Engineer I to provide field support for customer equipment and represent the company professionally. This intermediate-level role performs testing, calibration, verification, preventive maintenance, installation, and repair services on equipment such as laboratory instrumentation, medical testing devices, kiosk equipment, three-phase high-voltage UPS and distribution equipment, and other EMSAR- or client-supported equipment. The position works independently with some direct supervision and may operate at a dedicated client facility or provide on-the-job support to entry-level technicians. The engineer communicates with assigned customers, manages work orders and service documentation in EMSAR’s Computerized Maintenance Management System (CMMS), reports service status and escalations, follows EMSAR and client quality requirements, and maintains tools, parts, test equipment, and other company assets. Regional day and overnight travel is required, with travel of up to 50%.
Requirements
- High school diploma or equivalent and 2–4 years of technical experience; alternatively, an associate degree or higher and/or trade school degree with at least 1 year of technical experience, which may include an internship, externship, or apprenticeship.
- Valid driver’s license and liability insurance.
- Ability to drive personal, fleet, and/or rental vehicles.
- Ability to read and interpret technical instructions, safety manuals, service manuals, policies, and procedures.
- Intermediate-level technical skills and knowledge of commonly used field service engineering concepts, practices, and procedures for one or more divisions.
- Excellent verbal and written communication skills.
- Effective interpersonal communication skills to build positive internal and external relationships.
- Ability to prioritize and plan activities and use time efficiently.
- Ability to work independently with some direct supervision.
- Ability to sit at a computer terminal for extended periods while documenting services, and to stand and walk for extended periods while performing services.
- Ability to bend, squat, and climb stairs frequently.
- Ability to use both hands without restriction and manipulate small hand tools.
- Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
- Ability to travel regionally during the day and overnight.
Responsibilities
- Provide on-site preventive maintenance, repairs, performance verifications, calibrations, and software or hardware upgrades on EMSAR-supported equipment.
- Maintain close communication with assigned customers to provide operational visibility and support customer satisfaction.
- Provide intermediate-level engineering support and service work.
- Follow quality practices specified by EMSAR, product vendors, and clients, and apply appropriate quality-system processes.
- Manage assigned work orders and document all facets of work in EMSAR’s Computerized Maintenance Management System (CMMS).
- Provide accurate and timely service-status reporting and escalate service issues as appropriate.
- Maintain a professional appearance, including dress, personal appearance, tools, and equipment.
- Control and maintain EMSAR assets, including tools, parts, and test equipment needed for assigned work.
- Promote teamwork and cooperation between EMSAR associates and partner staff.
- Coordinate regularly with the appropriate dispatcher for work assignments.
- Maintain a safe work environment, follow safety instructions and training, and use appropriate safety equipment.
- Provide on-the-job support to entry-level technicians when needed.
- Perform additional duties as assigned by a supervisor or manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
