Field Service Engineer, Hardware - Johnson City, TN

Siemens Healthineers

1d•$46,520 - $63,965•Remote

About The Position

The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring equipment operates efficiently. The Hardware FSR troubleshoots, repairs, installs, upgrades, and performs preventative maintenance on designated VMS equipment according to instructions and company guidelines. The position serves an assigned field service territory and represents VMS, requiring professional communication with customers, team members, management, sales, and technical support. This is a field-based remote position requiring onsite work at several local customer locations. The candidate must live close to Johnson City, TN, or be willing to relocate there. The role requires technical knowledge of electronic and electro-mechanical equipment, testing and calibration, micro-computer and PC-based systems, routine software and network troubleshooting, imaging systems, mechanical systems, and vacuum systems. The FSR must complete relevant VMS training and certifications, meet client site vendor credentialing requirements, and hold a valid driver’s license with a satisfactory driving record. The minimum education requirement is a high school degree or equivalent. An associate degree, technical/vocational training, or military experience with electronics is preferred, along with 2–5 years of related experience. The position offers a base pay range of $46,520–$63,965. Benefits, subject to eligibility requirements, include medical, dental, and vision insurance; a 401(k) retirement plan; life and disability insurance; paid parking/public transportation; paid time off; and paid sick and safe time.

Requirements

High school degree or equivalent.
Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
Ability to use acquired job skills and company policies to complete assigned tasks.
Sound knowledge and professional experience in electronic and electro-mechanical engineering, including testing equipment used for verification, checkout, and calibration of electronic equipment.
Sound knowledge and professional technical experience with micro-computers and PC-based systems.
Computer usage and debugging skills, including the ability to identify and repair routine software and delivery-system network problems.
Ability to identify and resolve simple imaging system defects.
Ability to perform routine maintenance, including major STBs.
Proficiency diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
Ability to perform vacuum system gun replacements and target replacements and achieve certification status for C3 products.
Ability to meet all vendor credentialing requirements necessary for access to VMS client sites, unless prohibited by law; requirements may include identity verification, background checks, drug screens, immunizations, annual TB testing, and healthcare training.
Valid driver’s license in the state of residence and a satisfactory driving record.
Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.
Must live within close proximity to Johnson City, TN, or be willing to relocate.

Nice To Haves

Associate degree, technical/vocational training, or military experience with electronics.
Two to five years of related experience.
Ability to handle difficult customer situations, including troubleshooting while the customer is observing.
Ability to understand and use the escalation process involving Senior FSRs, Management, NTS, PSE, and Applications.
Completion of all required VMS training classes for C3 products.
Completion of VMS HW Level II and Imaging Level II certification testing.
Familiarity with business tools such as email, Microsoft Word, Excel, and PowerPoint.
Experience with HCM (e.g., Workday) or an equivalent ERP product and productivity software.

Responsibilities

Troubleshoot, diagnose, and repair designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades in accordance with VMS guidelines.
Manage time and schedules to handle preventative maintenance, installations, upgrades, and incoming customer calls; assess and prioritize urgency and follow requests through to completion.
Recognize when incidents need to be escalated and request assistance from more tenured representatives when necessary.
Examine difficult customer issues, diagnose and resolve them, and meet established FSR levels.
Manage the assigned territory and expenses, including timely completion and submission of field service and expense reports and management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships through effective written, verbal, and interpersonal communication.
Provide primary support for machine accounts for which the FSR has completed certification.