Field Service Engineer 2

GE HealthCare•Houston, TX

8d•Remote

About The Position

As a Field Service Engineer 2, you will service X-ray medical equipment at hospitals and healthcare systems in Houston, Texas. You will perform preventative maintenance, installations, troubleshooting, and repairs to help ensure effective delivery of healthcare services. The position involves managing customer issues through resolution, maintaining customer relationships, and coordinating with colleagues and regional or national support teams as needed. You will also document work, follow company and hospital requirements, and identify opportunities for value-added services. The role requires field service experience with X-ray or a similar imaging modality and may involve after-hours availability and rotating on-call coverage, including weekends. The position requires U.S. work authorization; employment visa sponsorship is not available. Relocation assistance is provided.

Requirements

Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment, or a high school diploma/GED and 6 years of relevant experience.
Technical capabilities in imaging, including troubleshooting, repair, and installation.
Field service experience with X-ray or a similar imaging modality.
Valid driver’s license, which must be maintained.
Experience with web applications and Microsoft products.
Legal authorization to work in the United States; visa sponsorship is not available.
Ability to be available after hours and/or work a rotating on-call schedule, including weekends.
Demonstrated ability to manage multiple competing priorities while maintaining customer satisfaction.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and maintain good hand and finger dexterity.

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment.
Troubleshoot, repair, and install medical equipment of moderate complexity.
Lead customer communications and act as an escalation point for customer concerns.
Own customer issues from dispatch or identification through resolution, engaging other team members as appropriate.
Lead installations, validations, maintenance, and service repairs on designated equipment.
Use customer knowledge and relationships to support contract and on-demand revenue growth.
Maintain customer relationships and provide timely communication, resolution, and follow-up to support customer satisfaction.
Follow company policies, procedures, and hospital protocols; meet regulatory and compliance requirements.
Document work performed daily, including debriefing, metrics, and parts ordering.
Work with customers and/or sales teams to recommend value-added services that could improve customers’ business operations.
Use the GE HealthCare escalation process as needed and work with regional and national support to define and implement corrective action plans.