Field Service Engineer 2 (Non Exempt)

Onto Innovation•Hillsboro, OR

35d•$55,840 - $83,760

About The Position

The Field Service Engineer 2 is responsible for installing, calibrating, and initially commissioning company products at customer sites. Under the direction of the Ramp Manager, this role supports ramp activities and ensures installations are completed efficiently, safely, and in accordance with performance standards. The position involves troubleshooting technical issues, supporting system integration, and helping ensure customer satisfaction during deployment. Travel of up to 50% is required, adjustable based on business needs, including domestic and international travel.

Requirements

Minimum 3–5 years of experience in field service, installation, or technical support.
Bachelor of Science in electronics, mechanical, or a related technical discipline, or equivalent military/technical experience.
Hands-on experience with electro/mechanical systems, software integration, and troubleshooting.
Proficiency in Microsoft Office products.
Strong verbal and written communication skills.
Ability to travel domestically and internationally and maintain valid travel documentation.
Ability to work independently in dynamic field environments while maintaining quality and customer focus.

Nice To Haves

Knowledge of or exposure to optics, image processing, or motion control systems.

Responsibilities

Execute installation and configuration of complex electro/mechanical equipment and software systems at customer sites.
Support ramp activities by performing installations under standard and escalated conditions.
Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup.
Collaborate with the Ramp Manager and field teams to meet installation schedules and milestones.
Ensure installations meet quality, safety, and performance standards.
Perform system validation, calibration, and testing to confirm operational readiness.
Document installation activities, issues, and resolutions according to company processes.
Provide feedback to engineering and product teams to improve installation procedures and product performance.
Maintain tools, equipment, and inventory required for installation activities.
Support customer interactions during installation through clear communication and professional representation of the company.
Participate in training programs to stay current on new products, upgrades, and installation methodologies.