Field Service Engineer 2
About The Position
Dell Technologies is seeking a Field Service Engineer 2 to join its Field Service Team in McCarran, Nevada. The Field Service team provides customer-focused technical support at customer sites, including installation, configuration, integration, maintenance, troubleshooting, and repair. The role works with customers as a trusted liaison and collaborates with designers, solution managers, sales specialists, and other service colleagues to deliver solutions. The engineer applies technical expertise, diagnostic tools, and analytical practices to resolve customer issues and provide outstanding on-site support. The role includes following plans of action from Dell support and domain engineers, documenting work and service results, replacing or reseating components, upgrading firmware, and testing and validating servers.
Requirements
- At least 5 years of professional experience, plus an Associate's Degree in a technical discipline or an equivalent combination of professional experience and education.
- Experience delivering technical field services supporting hardware and software at client sites.
- Experience in a customer-facing role, including successfully reporting and presenting to all levels of an organization.
- Experience working at locations with a large, concentrated deployment of client assets.
- Experience with networking and fiber.
- Ability to lift at least 50 pounds waist-high to replace components on server stacks.
Nice To Haves
- Dell EMC Proven Professional Specialist Level certification, including one or more of CPSD (Converged, Hyper Converged) and Server (PowerEdge).
- Industry certifications such as CompTIA Tech+, A+, Security+, or Network+, and networking certifications such as CCNA or equivalent.
Responsibilities
- Triage issues with direction from Dell support.
- Execute plans of action from Dell Domain Engineer/L3, communicating through Teams, email, and phone.
- Document plan-of-action results, logs, and service reports—including part numbers/PPID for old and replacement parts—and send them to Dell via case email.
- Reseat, swap, or replace parts and upgrade firmware as needed.
- Test and validate servers by running diagnostics and capturing and uploading logs.
- Deliver on-site customer support and resolve customer issues.
Benefits
- Dell Technologies team members can explore the benefits experience at MyWellatDell.com.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
