Field Service Engineer 2 - San Francisco, CA - 1st Shift

GE HealthCare • San Francisco, CA

2d • $115,200 - $172,800

About The Position

The Field Service Engineer supports medical equipment in the San Francisco Bay Area and South Bay, with experience in Mammography and X-Ray requested. The role performs preventive maintenance, troubleshooting, repairs, installations, validations, and service work to help ensure healthcare equipment operates effectively and customers receive reliable service. The position requires customer communication and issue ownership, coordination with team members and support groups, and adherence to company, hospital, quality, safety, and regulatory requirements.

The stated schedule is first shift, 8:00 AM to 5:00 PM Pacific Time, Monday through Friday. The position also requires availability after hours and/or participation in a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.

Requirements

• Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment; alternatively, a high school diploma/GED and 6 years of relevant experience.
• Must have and maintain a valid driver's license.
• Experience with web applications and Microsoft products.
• Legal authorization to work in the United States; visa sponsorship is not available.
• Ability to be available after hours and/or work a rotating on-call schedule, including weekends.
• Demonstrated ability to manage multiple competing priorities while maintaining customer satisfaction.
• Ability to lift, carry, push, and pull up to 35 pounds unassisted.
• Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
• Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
• Vision abilities may include color, close, distance, peripheral vision, and depth perception.

Nice To Haves

• Experience working with Mammography and X-Ray equipment.

Responsibilities

• Perform timely and accurate preventive maintenance on medical equipment in hospitals or healthcare systems.
• Troubleshoot, repair, and install equipment of moderate complexity.
• Lead customer communications and act as an escalation point for customer concerns, including installation-related concerns.
• Own customer issues from dispatch or identification through resolution.
• Engage with other team members to develop appropriate customer solutions.
• Lead installations, validations, maintenance, and service repairs on designated equipment.
• Use customer knowledge and relationships to support contract and on-demand revenue growth with service sales.
• Maintain customer relationships through timely communication, issue resolution, and follow-up.
• Follow company policies, procedures, and hospital protocols to meet regulatory and compliance requirements.
• Document work performed daily, including debriefing, metrics, and parts ordering.
• Partner with customers and/or the sales team to recommend value-added services that improve customers' business efficiency.
• Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans.
• Comply with applicable quality, health and human services, environmental health and safety, and other regulatory requirements.
• Complete planned Quality, EHS, and Compliance activities.

Benefits

• Medical, dental, and vision benefits.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.
• Potential eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Professional development and career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree