San Francisco, CA - Shift Supervisor

Alto • San Francisco, CA

1d

About The Position

The Shift Supervisor oversees daily operations for a team of drivers and service agents. The role focuses on assigning vehicles, coaching drivers, and maintaining smooth operations and high standards for safety, customer service, and team efficiency. Responsibilities also include managing attendance, coordinating vehicle maintenance with external vendors, and supervising the fleet cleaning team. The supervisor monitors operational metrics and adjusts the number of vehicles on the road to meet customer demand.

Requirements

• Proven experience in a leadership or supervisory role.
• Strong organizational and decision-making skills.
• Ability to analyze metrics and make data-driven operational adjustments.
• Excellent communication skills for coaching and team management.
• Flexible availability.
• Ability to communicate verbally and follow directions from the dispatch team.
• Comfort using navigational apps, email, and web browsing.
• Ability to enter and exit vehicles consistently to assist customers with luggage.
• Ability to lift and carry up to 50 pounds regularly or occasionally.
• Ability to sit for extended periods.

Nice To Haves

• Knowledge of fleet maintenance and vendor coordination.
• Familiarity with the San Francisco area.

Responsibilities

• Assign vehicles to drivers based on operational needs and ensure optimal utilization.
• Train and coach drivers to improve safety practices and customer service.
• Monitor driver attendance and address infractions related to attendance, conduct, or performance.
• Analyze vehicle occupancy metrics and adjust the number of vehicles on the road to meet customer demand.
• Coordinate vehicle maintenance with external vendors and ensure vehicles are in good condition.
• Oversee the team responsible for cleaning and preparing the vehicle fleet.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed