Operations Supervisor (Transportation) San Francisco CA

Hallcon

23h•$74,000

About The Position

Hallcon is seeking an Operations Supervisor to manage the day-to-day success of morning and afternoon commuter programs across client campuses in San Francisco, California. The role works in a collaborative environment with Operations Managers and involves supporting transportation operations, interacting with technology, and advocating The Hallcon Way.

Requirements

Good communication skills and the ability to interact with passengers and clients with clarity, tact, and courtesy.
Computer literacy and working experience with the Microsoft Office suite.
Ability to work various days and hours with flexibility, as required.
Must be at least 21 years of age.
Must be qualified to work in the United States.
At least 5 years of experience in customer service and transportation service.
Experience with FMCSA regulations prescribed by the U.S. Department of Transportation.

Nice To Haves

Experience with fleet management, maintenance, dispatch software, and systems.

Responsibilities

Monitor daily driver activities to ensure compliance with company policies.
Maintain communication with local dispatchers and respond to client needs.
Support the dispatch team to ensure successful operations and cover shifts as needed.
Initiate corrective actions with employees in response to client incidents and help mitigate the risk of future SLA penalties.
Develop written reports as required by management.
Respond professionally to information requests from riders and clients.
Coordinate communication between employees and clients.
Process and complete employee payroll.
Ensure safety standards are met and rules are followed.