Operations Supervisor (Transportation) San Francisco CA

Hallcon•San Francisco, CA

About The Position

Hallcon is a mobility and infrastructure services company providing transportation and related services to clients across multiple industries. The Operations Supervisor manages the day-to-day success of morning and afternoon commuter programs across client campuses. The role works in a collaborative environment with Operations Managers and involves transportation operations, client and rider communications, and use of operational technologies.

Requirements

Good communication skills and the ability to interact with passengers and clients clearly, tactfully, and courteously.
Computer literacy and working experience with the Microsoft Office suite.
Ability to work various days and hours with flexibility, as required.
Must be at least 21 years of age.
Must be qualified to work in the United States.
A minimum of 5 years of experience in customer service and transportation service.
Experience with FMCSA regulations as prescribed by the U.S. Department of Transportation.

Nice To Haves

Experience with fleet management, maintenance, dispatch software, and systems.

Responsibilities

Monitor daily driver activities to ensure compliance with company policies.
Maintain communications with local dispatchers and respond to client needs.
Support the dispatch team to ensure successful operations and cover shifts as needed.
Initiate corrective actions with employees in response to client incidents and help mitigate the risk of future SLA penalties.
Develop written reports as required by management.
Respond professionally to information requests from riders and clients.
Coordinate communication between employees and clients.
Process and complete employee payroll.
Ensure safety standards are met and rules are followed.