Technician - Field Service - San Francisco, CA
About The Position
The Technician - Field Service supports GM vehicle fleet readiness, field reliability, and operational uptime through accurate diagnosis, timely repairs, software and hardware updates, and continuous improvement of service processes. The role works closely with Engineering, Operations, headquarters, supply chain partners, and contracted technicians to keep vehicles operational and minimize downtime. The ideal candidate has strong hands-on diagnostic and repair skills, along with documentation, communication, training, and process-improvement abilities. Success requires a safety-first mindset, sound technical judgment, and initiative to lead new processes from development through field implementation. The role is based on-site in San Francisco, California, and requires travel as needed, up to 50% of the time.
Requirements
- Hands-on experience diagnosing, repairing, and maintaining vehicles in a service, fleet, field, or similar technical environment.
- Ability to interpret symptoms, identify root causes, and complete repairs accurately and efficiently.
- Strong attention to detail and commitment to complete, timely service documentation.
- Ability to collaborate with Engineering, Operations, supply chain, headquarters, and external service partners.
- Clear written and verbal communication skills, including communicating technical information to varied audiences.
- Safety-first mindset and willingness to follow established procedures and controls.
- Ability to learn new vehicle systems, tools, software, hardware, and service processes.
- Willingness and ability to travel up to 50% of the time.
- Ability to complete required technical training and continuing education.
Nice To Haves
- Demonstrated ability to train, coach, and provide constructive technical feedback to other technicians.
- Experience leading or implementing new processes, work instructions, training programs, or continuous-improvement initiatives.
- Experience creating technical documentation, troubleshooting guides, training materials, or standard work.
- Experience supporting vehicle launches, field operations, retrofits, or multi-site service activities.
- Experience managing parts inventory, repair records, or vehicle service databases.
- Ability to identify process gaps, build practical solutions, and drive adoption across technician and field-service teams.
- Experience working cross-functionally with Engineering, Operations, Quality, supply chain, or external service providers.
Responsibilities
- Diagnose vehicle concerns and create complete repair orders documenting diagnoses, work performed, repair procedures, and required parts.
- Maintain, update, and repair fleet vehicles to keep them operational and minimize downtime.
- Assist Engineering with fleet software and hardware updates, retrofits, and vehicle improvement activities.
- Partner with Engineering and Operations to optimize vehicle-repair scheduling and prioritization.
- Maintain high standards for diagnostic accuracy, first-time fixes, repair quality, and timeliness.
- Maintain accurate online records of vehicle issues, repairs, and service history.
- Manage parts inventory and coordinate with supply chain partners to support repairs and fleet readiness.
- Communicate field observations, recurring vehicle issues, and service insights to Engineering and other relevant teams.
- Conduct post-repair test drives and validation checks.
- Perform work in accordance with GM safety standards, procedures, and policies.
- Stay current with required continuing education, technical training, policies, and procedures.
- Lead onboarding, coaching, and development of new technicians through hands-on instruction, demonstrations, and structured feedback.
- Assess technician capabilities and identify additional training, skills-development, and process-reinforcement opportunities.
- Provide initial technical support and guidance to contracted technicians as needed and where qualified.
- Develop and roll out service processes, repair methods, and field-support workflows with Engineering and Operations.
- Identify opportunities to improve technician effectiveness, repair consistency, first-time-fix performance, and vehicle uptime.
- Travel for vehicle retrofits, technician training, new-site launches, and general market support.
- Create, maintain, and improve training materials, work instructions, troubleshooting guides, process documentation, and other service resources.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
