Field Operations Specialist (San Francisco, CA)
About The Position
AirGarage is a company focused on bringing real estate online, starting with parking. They replace outdated parking systems with a unified operating system that handles payments, dynamic pricing, enforcement, and more. By using in-house technology, AirGarage provides a seamless experience for drivers and increases revenue for property owners. They leverage data such as real-time occupancy, local events, weather, and driver behavior to optimize parking assets. The company is investing in technology like cameras and sensors to gather real-time data that fuels their optimization models. AirGarage is targeting the large and often mismanaged US parking real estate market. They are backed by prominent investors and have a mission to make the physical world digitally legible.
Requirements
- Previous experience in customer service, security, or parking operations is a plus, but not required.
- Ability to be on your feet for several hours at a time, outdoors, in a working parking lot or garage environment.
- Must own a modern smartphone with a reliable data plan to operate enforcement software (Space Force).
- Reliable transportation to and from assigned location(s) is required.
- Strong time-management skills and the ability to work independently, without direct on-site supervision.
- A positive, professional attitude when engaging with customers and property stakeholders.
- 18+ years of age and authorized to work in the USA.
- Successful completion of a standard background check.
- A valid driver's license.
- Successful completion of a motor vehicle record (MVR) check.
Responsibilities
- Regularly walk assigned lot(s) or garage(s) on foot to check on parked vehicles.
- Provide coverage across multiple locations within the assigned area.
- Use AirGarage's Space Force app on a smartphone to scan license plates and verify active payment.
- Issue citations to vehicles that haven't paid through the app and leave a physical notice.
- In some markets, immobilize (boot) repeat violators.
- Help customers understand how to pay and guide them through the app.
- Occasional light cleanup of trash and litter around the lot.
- Some coordination with outside vendors on maintenance needs.
- Occasionally help hang or move signage.
- At a small number of locations, help direct traffic into the lot and assist customers with questions or pricing.
Benefits
- Comprehensive health coverage: Access to medical, dental, and vision insurance plans for all full-time team members (30+ hours/week).
- Retirement benefits: Eligibility to enroll and save for long-term financial security through a company 401(k) plan.
- Mileage reimbursement: Reimbursed at the current IRS standard rate for authorized travel between working locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
