Field Service Technician - San Francisco

Vertiv • San Francisco, CA

23h • $58,915 - $73,669

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on Vertiv small- to medium-sized UPS, power distribution unit, and battery system products (2–120 KVA), in line with completed classroom and on-the-job training. The role supports products and services sold to the Edge market segment, including retail, financial, and municipal customers. The technician establishes and maintains strong relationships with customers, coworkers, sales representatives, and others, providing on-site and phone assistance and aiming to resolve equipment issues on the first visit.

The position involves field service, safety and vehicle practices, administrative work, inventory management, customer communications, and meeting service and productivity expectations. Work requires travel and a flexible schedule that may include weekends, evenings, and holidays. The technician must meet physical requirements that include regularly lifting up to 50 pounds and occasionally lifting up to 75 pounds.

Requirements

• High school or vocational school diploma.
• 0–2 years of relevant industry experience, or 2–4 years of military experience in a related technical field, or an ASEET/AMEET qualification or progress toward one.
• Professional and respectful written and verbal communication skills.
• Ability to manage time, prioritize and balance technical and administrative tasks, and collaborate with peers, customers, suppliers, and leadership.
• Ability to complete administrative work such as report writing, time entry, expense reporting, material debriefing, and inventory counting promptly.
• Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to follow written technical documentation, including procedures and product manuals.
• Ability to use elementary fix and repair techniques and complete service tasks under directed supervision, returning units to operating condition.
• Ability to summarize and report work performed in written and verbal form.
• Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
• Valid driver's license.
• Ability to successfully pass a pre-employment drug test, background check, and motor vehicle records check.
• Ability to meet the stated physical requirements, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.
• Legal authorization to work in the United States; the employer does not provide sponsorship.

Nice To Haves

• ASEET or AMEET qualification, or progress toward one.

Responsibilities

• Perform assigned service tasks according to company policies and procedures, working independently or under supervision as appropriate to training.
• Provide on-site and phone assistance to customers and communicate technical or procedural issues to Technical Support.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
• Follow safety guidelines, wear appropriate PPE, operate and maintain the company vehicle according to law and policy, comply with the 14-hour work-hours rule, and report work-related accidents or injuries within 24 hours.
• Complete administrative tasks accurately and promptly, including time cards, expense and mileage reports, service request closures, and service reports.
• Maintain individual inventory, perform cycle counts, and care for company property, including vehicles, credit cards, PPE, test equipment, and laptops.
• Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and attend customer meetings as required.
• Complete and submit scheduled maintenance documentation to customers and the local office after each assignment.
• Strive to achieve first-time fixes and maintain customer satisfaction in accordance with company guidelines.
• Combine service opportunities to maximize productivity and complete technical and administrative work efficiently and promptly.
• Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain productive utilization rates.
• Meet or exceed customer on-site response-time requirements, follow startup and escalation processes, and maintain adequate internal communications.
• Follow the company dress code and safety regulations.

Benefits

• Comprehensive benefits program, including medical, dental, vision, and disability coverage.
• PTO and holiday pay.
• 401(k).
• Certain roles may be eligible for merit increases, annual bonuses, stock, profit sharing, allowances, travel or car expenses, and sales incentives, subject to role and offer terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED