Field Service Technician - San Francisco

Vertiv Group • San Francisco, CA

19h

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on Vertiv small-to-medium UPS, power distribution unit, and battery system products rated 2–120 KVA, following appropriate classroom and on-the-job training. The position supports products and services for Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician is expected to establish and maintain excellent rapport with customers, coworkers, sales representatives, and other appropriate contacts.

The role involves performing on-site and phone support, completing service and administrative work, maintaining company property and inventory, and following safety, customer-service, and performance policies. Work requires travel, a valid driver’s license, and schedule flexibility, including weekends, evenings, and holidays. Candidates must pass pre-employment drug, background, and motor vehicle records checks. The role has physical demands that include standing, walking, climbing or balancing, and regularly lifting up to 50 pounds and occasionally up to 75 pounds. Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities when required by applicable law.

The anticipated annual salary range for this role in the California locality is $58,915–$73,669; ranges may vary by geographic locality. Certain roles may be eligible for merit increases, annual bonuses, stock, profit sharing, allowances, travel or car expenses, and sales incentives, depending on role and offer terms. The role is eligible for a comprehensive benefits program that includes medical, dental, vision, disability, PTO, holiday pay, and 401(k).

Requirements

• High school or vocational school diploma.
• One or more of the following experience backgrounds: 2–4 years of military experience in a related technical field, or 0–2 years of relevant industry experience.
• Valid driver’s license.
• Professional and respectful written and verbal communication skills.
• Ability to manage time and balance technical and administrative tasks; collaborative approach with peers, customers, suppliers, and leadership.
• Ability to complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
• Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
• Familiarity with electrical/electronic test equipment and fundamentals; ability to follow written technical procedures and product manuals.
• Ability to perform elementary repair techniques under directed supervision and return units to full operating condition.
• Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
• Ability to meet the role’s physical requirements, including regularly lifting up to 50 pounds and occasionally lifting up to 75 pounds.
• Successful completion of a pre-employment drug test, background check, and motor vehicle records check.

Nice To Haves

• ASEET or AMEET qualification, or progress toward one.

Responsibilities

• Perform assigned service tasks according to company policies and procedures, independently or under direct supervision based on training completion.
• Provide on-site and telephone assistance to customers and communicate technical or procedural issues to Technical Support.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
• Operate safely according to published guidelines; maintain and operate a company vehicle in accordance with local laws and company policy; and wear appropriate PPE.
• Adhere to work-hours policy guidelines, including the “14 hours rule,” and report work-related accidents or injuries within 24 hours.
• Complete administrative tasks accurately and on time, including time cards, expense and mileage reports, service-request task closure, and service reports.
• Maintain individual inventory, perform cycle counts, and care for company property such as vehicles, credit cards, PPE, test equipment, and laptops.
• Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and provide completed maintenance documentation to customers and the local office.
• Strive to achieve first-time fixes and maintain customer satisfaction rates in accordance with company guidelines.
• Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and promptly.
• Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain utilization and inventory-cycle-count standards.
• Meet on-site response-time requirements, follow company dress and safety rules, comply with startup and escalation procedures, and maintain adequate internal communications.
• Evaluate basic site conditions, including environmental temperature and general operating conditions.
• Use electrical and electronic test equipment and follow technical documentation to perform service tasks.
• Perform basic repairs under directed supervision, restore equipment to full operating condition, and report work performed verbally and in writing.
• Travel as required to perform field service duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability benefits
• Paid time off (PTO)
• Holiday pay
• 401(k)
• Certain roles may offer merit increases, annual bonuses, stock, profit sharing, allowances, travel or car expenses, and sales incentives, subject to role and offer terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED