Technician - Field Service - San Francisco, CA

Military Spouse Corporate Career Network•San Francisco, CA

2d•Onsite

About The Position

The Technician - Field Service supports GM vehicle fleet readiness, field reliability, and operational uptime by diagnosing vehicle concerns, completing repairs, performing software and hardware updates, and improving service processes. The role works closely with Engineering, Operations, headquarters, supply chain partners, and contracted technicians to keep vehicles operational and minimize downtime. It requires hands-on technical capability, accurate documentation, clear communication, training skills, process-improvement initiative, and a safety-first approach. The position is based on-site in San Francisco, California, and requires willingness and ability to travel up to 50% of the time for vehicle retrofits, technician training, new-site launches, and general market support.

Requirements

Hands-on experience diagnosing, repairing, and maintaining vehicles in a service, fleet, field, or similar technical environment.
Ability to interpret symptoms, identify root causes, and complete repairs accurately and efficiently.
Strong attention to detail and commitment to complete, timely service documentation.
Ability to collaborate with Engineering, Operations, supply chain, headquarters, and external service partners.
Clear written and verbal communication skills, including the ability to communicate technical information to varied audiences.
Safety-first mindset and willingness to follow established procedures and controls.
Ability to learn new vehicle systems, tools, software, hardware, and service processes.
Willingness and ability to travel up to 50% of the time.
Ability to complete required technical training and continuing education.

Nice To Haves

Demonstrated ability to train, coach, and provide constructive technical feedback to other technicians.
Experience leading or implementing new processes, work instructions, training programs, or continuous-improvement initiatives.
Experience creating technical documentation, troubleshooting guides, training materials, or standard work.
Experience supporting vehicle launches, field operations, retrofits, or multi-site service activities.
Experience managing parts inventory, repair records, or vehicle service databases.
Ability to identify process gaps, build practical solutions, and drive adoption across technician and field-service teams.
Experience working cross-functionally with Engineering, Operations, Quality, supply chain, or external service providers.

Responsibilities

Diagnose vehicle concerns and create complete repair orders documenting diagnoses, work performed, repair procedures, and required parts.
Maintain, update, and repair fleet vehicles while minimizing downtime.
Assist Engineering with fleet software updates, hardware updates, retrofits, and other vehicle improvements.
Partner with Engineering and Operations to optimize repair scheduling and prioritization.
Meet standards for diagnostic accuracy, first-time fixes, repair quality, and timeliness.
Maintain detailed, accurate online records of vehicle issues, repairs, and service history.
Manage parts inventory and coordinate with supply chain partners to support repair and fleet readiness.
Communicate field observations, recurring vehicle issues, and service insights to Engineering and other relevant internal teams.
Conduct post-repair test drives and validation checks.
Perform work in accordance with GM safety standards, procedures, and policies.
Complete required continuing education and stay current on technical training, policies, and procedures.
Lead onboarding, coaching, and development of new technicians through hands-on instruction, demonstrations, and structured feedback.
Assess technician capabilities and identify opportunities for further training, skills development, and process reinforcement.
Provide initial technical support and guidance to contracted technicians as needed and where qualified.
Develop and roll out new service processes, repair methods, and field-support workflows with Engineering and Operations.
Identify ways to improve technician effectiveness, repair consistency, first-time-fix performance, and vehicle uptime.
Travel for vehicle retrofits, technician training, new-site launches, and general market support.
Create, maintain, and improve training materials, work instructions, troubleshooting guides, process documentation, and other service resources.