Field Service Technician - South San Francisco, CA

Military Spouse Corporate Career Network•San Francisco, CA

3d•Onsite

About The Position

Rivian is hiring an emerging- to mid-level technician to support electric vehicle repairs, inspections, and field service operations. Based primarily at a local service center, the technician works under the mentorship of senior technicians and leadership to develop technical skills and deliver a strong customer experience. The role may also involve remote work, mobile-service travel, or support for plant operations as business needs evolve. The technician performs or assists with vehicle diagnosis, repairs, installations, and inspections; follows technical resources and repair procedures; conducts post-repair road tests; supports parts and work-order operations; and maintains detailed repair documentation. The role includes professional interactions with customers, suppliers, and other affiliates, participation in service improvement initiatives, and ongoing training. The position requires a standard 40-hour workweek, with potential shifts at varied times and travel to regional locations or production facilities as business needs require.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
Must be at least 21 years old.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops/computers in Windows or Mac environments and work-order management systems.
Strong organizational and time-management skills, attention to detail, and eagerness to learn.
Ability to perform physical tasks including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs.
Foundational understanding of basic electricity, including awareness of high-voltage versus low-voltage systems.
Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.
Ability to drive a non-commercial truck and trailer is preferred.

Nice To Haves

Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.
Ability to drive a non-commercial truck and trailer.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while working with and learning from senior technicians.
Use available technical resources and follow repair procedures while maintaining quality and safety.
Conduct post-repair vehicle road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work-order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
Identify process-improvement opportunities, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.