Field Service Engineer 2 - San Francisco, CA - 1st Shift

GE HealthCare•San Francisco, CA

1d•Onsite

About The Position

The Field Service Engineer supports the San Francisco Bay Area and South Bay on a first-shift schedule, Monday through Friday, 8:00 AM to 5:00 PM PT. The role focuses on medical equipment, with a stated need for experience working with mammography and X-ray equipment. The engineer performs preventive maintenance, troubleshooting, repairs, installations, validations, and related service activities, while owning customer issues through resolution and helping ensure customer satisfaction and regulatory compliance. The role requires working independently on moderately complex service tasks and leading equipment installations. The engineer communicates with customers, coordinates with teammates and regional or national support, documents work, and may recommend value-added services. After-hours availability and participation in a rotating on-call schedule, including weekends, may be required for critical issues and coverage. GE HealthCare describes its mission as improving lives through medical technology and digital solutions. The company emphasizes integrity, trust, transparency, ownership, collaboration, and customer care. The posting gives pay ranges of $115,200–$172,800 for the stated San Ramon, California location and $96,400–$144,600 annually for U.S.-based positions; compensation depends on factors such as skills, qualifications, experience, and location. The position may also be eligible for performance-based incentives. Relocation assistance is not provided.

Requirements

Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment; alternatively, a high school diploma/GED and 6 years of relevant experience.
Valid driver's license, which must be maintained.
Experience with web applications and Microsoft products.
Legal authorization to work in the United States; the employer will not sponsor employment visas for this opening.
Ability to manage multiple competing priorities while maintaining customer satisfaction.
Ability to be available after hours and/or work a rotating on-call schedule, including weekends.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, as well as depth perception.
Compliance with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

Nice To Haves

Experience working with mammography and X-ray equipment.

Responsibilities

Perform timely and accurate preventive maintenance on medical equipment in hospitals or healthcare systems.
Troubleshoot, repair, and install equipment of moderate complexity.
Lead customer communications and serve as an escalation point for customer concerns, including installations.
Own customer issues from dispatch or identification through resolution.
Engage proactively with team members to identify appropriate customer solutions.
Lead installations, validations, maintenance, and service repairs on designated equipment.
Use customer knowledge and relationships to assist customers and service sales with contract and on-demand revenue growth.
Maintain customer relationships and provide timely communication, resolution, and follow-up to support customer satisfaction.
Follow company policies, procedures, and hospital protocols, and meet regulatory and compliance requirements.
Document work performed daily, including debriefing, metrics, and parts ordering.
Partner with customers and/or the sales team to recommend value-added services that can help customers operate more efficiently.
Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans.
Comply with applicable quality, environmental health and safety, and other regulatory requirements.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Professional development opportunities
Performance-based incentive compensation may be available, including cash bonuses and/or long-term incentives