Field Service Engineer 2 - 2nd Shift
About The Position
The Field Service Engineer installs, supports, troubleshoots, repairs, and maintains Intuitive products within an assigned territory, ensuring service agreements and warranty obligations are fulfilled and customer expectations are exceeded. The role requires expertise in electro-mechanical systems, specialized product training, and strong customer service and communication skills. The position supports customers and internal teams through scheduled maintenance, system delivery and installation, technical support, training, administrative work, and territory management. It requires approximately 60% travel within the assigned territory, residence within 30 miles of the territory location, and willingness to work a flexible, second, or other shift as the territory and management require. The listed shift is evening, and the role is remote, with onsite attendance when requested by the leader.
Requirements
- Good written and oral communication skills.
- General computer skills.
- Strong administrative and record-keeping skills.
- Clean driving record.
- Ability to lift 75 pounds and move wheeled objects up to 1,200 pounds.
- Willingness to work a flexible, second, or other shift as required by territory assignment and management.
- Ability to travel approximately 60% within the assigned territory.
- Residence within 30 miles of the assigned territory location.
Nice To Haves
- Associate’s degree in a related field, or equivalent training or experience.
- 1–3 years of field service experience.
- Proven track record of troubleshooting electro-mechanical systems.
Responsibilities
- Perform scheduled maintenance in the assigned territory, including system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.
- Troubleshoot, diagnose, and repair Intuitive products and associated equipment according to procedures and within designated timeframes.
- Coordinate and perform system and hardware delivery and installation.
- Follow operating-room protocols and HIPAA standards.
- Complete administrative work, including spare-parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports, within prescribed timeframes.
- Maintain company-issued items and assets, including tooling, calibrated tool sets, an employee vehicle, laptops, and iPads.
- Support Intuitive teams as needed, including Sales trade-show support, sterile reprocessing training, and providing hospital contacts.
- Provide feedback to headquarters and participate in continuous-improvement projects.
- Complete required product, university, and professional-development training.
- Maintain the assigned territory by responding to customer needs, maintaining system Ibase configurations and customer contacts, building customer rapport, and supporting customer training and events.
- Provide technical support to end users and other Intuitive employees.
- Conduct training sessions at Intuitive, training centers, and hospitals.
- Follow department and company policies.
- Provide management with quarterly territory reviews and assessments.
- Travel approximately 60% within the travel and expense policy.
- Reside within 30 miles of the assigned territory location.
- Perform ad hoc tasks assigned by management.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
