Field Service Engineer 2 - 2nd Shift

Intuitive•Miami, FL

About The Position

The Field Service Engineer installs, supports, troubleshoots, repairs, and maintains Intuitive products in an assigned territory, fulfilling service agreements and warranty obligations while exceeding customer expectations. The position requires expertise in electromechanical systems, specialized product training, and strong customer service and communication skills. The role includes scheduled maintenance, system and hardware delivery and installation, technical support, customer and internal-team training, territory management, administrative recordkeeping, and participation in continuous improvement. It requires approximately 60% travel within the travel and expense policy, residence within 30 miles of the assigned territory location, and willingness to work a flexible, second, or other shift as required by the territory and management. The position may require proof of vaccination against certain diseases, depending on the role or customer requirements.

Requirements

Good written and oral communication skills.
General computer skills.
Strong administrative and recordkeeping skills.
Clean driving record.
Ability to lift 75 pounds and move wheeled objects up to 1,200 pounds.
Willingness to travel approximately 60% within the travel and expense policy.
Residence within 30 miles of the assigned territory location.
Willingness to work a flexible, second, or other shift as required.
Associate’s degree in a related field or equivalent training/experience is preferred.

Nice To Haves

One to three years of field service experience.
Proven track record troubleshooting electromechanical systems.
Associate’s degree in a related field or equivalent training/experience.

Responsibilities

Perform scheduled maintenance in the assigned territory, including inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.
Troubleshoot, diagnose, and repair Intuitive products and associated equipment according to procedures and within designated timeframes.
Coordinate and perform system and hardware delivery and installation.
Follow operating-room protocols and HIPAA standards.
Complete administrative duties, including spare-parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports, within required timeframes.
Maintain company-issued tools, calibrated tool sets, vehicle, laptops, tablets, and other assets.
Support other Intuitive teams as needed, including Sales trade-show support, sterile reprocessing training, and providing hospital contacts.
Provide feedback to headquarters and participate in continuous improvement projects.
Complete required equipment training, Intuitive Surgical University classes, and professional development courses.
Maintain the assigned territory by responding to customer needs, maintaining system Ibase configurations and customer contacts, building customer rapport, and supporting customer training and events.
Provide technical support to end users and other Intuitive employees.
Conduct training sessions at Intuitive, training centers, and hospitals.
Comply with department and company policies.
Provide management with a quarterly territory review and assessment.
Travel approximately 60% within the travel and expense policy.
Complete ad hoc tasks assigned by management.
Reside within 30 miles of the assigned territory location.
Work a flexible, second, or other shift as required by territory assignment and management.