Field Service Engineer 1

GE HealthCare

5d•Remote

About The Position

The Field Engineer I performs timely and accurate preventative maintenance on equipment in one or more modalities and follows applicable Field Modification Instructions and Instrument Service Information bulletins. Working onsite and remotely with experienced Field Engineers, the employee learns troubleshooting, repair, and equipment installation techniques while driving customer satisfaction through Service Excellence. The role supports customer equipment needs, develops effective working relationships with customers and colleagues, and contributes to account and commercial activities. The employee is expected to answer service calls independently without assistance within one year of employment. The position is based in the Fort Wayne, Indiana area and may require after-hours availability or rotating on-call coverage, including weekends, for critical issues.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a high school diploma/GED and at least 4 years of experience servicing electronic equipment.
Experience with web applications and Microsoft suite of products.
Must have and maintain a valid driver's license.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit or stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, as well as depth perception.

Nice To Haves

Multi-vendor training, such as Siemens, Philips, or Canon equipment.

Responsibilities

Learn to complete timely and accurate preventative maintenance, Field Modification Instructions, and/or Instrument Service Information bulletins.
Assist experienced Field Engineers with equipment installation.
Work with experienced Field Engineers on basic troubleshooting and service repairs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Communicate with customers to resolve issues, provide appropriate follow-up, and support customer satisfaction.
Partner with customers and recommend value-added services to help them operate more efficiently.
Maintain customer service logs and internal service records, order repair parts, and manage cycle times in a timely manner.
Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans for customer issues.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with revenue programs.
Focus on customer needs and satisfaction and build relationships so customers view the engineer as a partner in their business.
Stay current on competitor information and market trends.
Answer service calls independently without assistance within one year of employment.
Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
Meet applicable Health and Human Services, Environment Health and Safety, and other regulatory requirements.
Complete planned Quality, EHS, and Compliance activities.