Field Service Consultant

MSX International • Van Nuys, CA

6d • Hybrid

About The Position

MSX International is expanding a client program and seeking automotive repair experts to help dealership technicians troubleshoot difficult vehicle issues and complete repairs correctly the first time. The role involves local travel to designated dealerships, along with online and in-dealership technical support. Consultants document technical issues, research cases, and follow up to help resolve challenging repairs. The position is hybrid, averaging three days of field work and two days working from home per week, with little to no weekend work.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• At least 2 to 4 years of automotive experience.
• Dealership experience.
• Ability to travel locally to dealerships within a designated area.
• Ability to analyze and document vehicle case updates using Microsoft Excel.
• Ability to communicate technical information to people at all levels.
• Ability to analyze data and create custom reports using provided templates.
• Ability to use Microsoft Word, Excel, and PowerPoint effectively.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Motivated, adaptive, and autonomous, with the ability to deliver results.

Nice To Haves

• Current ASE certification; individuals who were previously certified will also be considered.
• Field-related management experience.
• Experience as an Assistant Manager or Shop Foreman.

Responsibilities

• Assess and resolve technical escalations.
• Provide online and in-dealership technical assistance.
• Lead discussions and act as a subject matter expert.
• Manage recall requirements and ensure Required Service Updates (RSU) are completed; follow up to help reduce buybacks.
• Serve as the quality feedback liaison with the team.
• Consult with dealerships on repair order documentation, repair service agreements, and facility inspections.
• Help improve the customer experience and increase fixed-first-visit cases.
• Analyze repair shop processes, suggest improvements, and offer proactive business planning focused on customer experience.
• Travel locally to designated dealerships and assist technicians with complex vehicle cases.
• Document vehicle case updates, conduct research, and follow up on cases.

Benefits

• Health, prescription, dental, and vision insurance.
• 401(k) Savings Plan.
• Health Savings Account.
• Disability insurance plans.
• Employee discounts.
• Monthly paid car allowance.
• Paid standard U.S. holidays.
• Paid vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED