Field Service Consultant

MSX International•Los Angeles, CA

7d•$80,000 - $103,000•Hybrid

About The Position

MSX International is seeking automotive repair experts to support a client program by troubleshooting complex vehicle issues and helping dealership technicians complete repairs correctly the first time. The role involves local travel to designated dealerships, providing technical knowledge and support, documenting technical issues, conducting research, and following up on challenging cases. The position is full-time and field based, with a hybrid schedule averaging three days of field work and two days working from home per week, with little to no weekend work. The Field Service Consultant supports dealership service operations, repair quality, and customer experience. This includes helping reduce buybacks, improving fixed-first-visit outcomes, and recommending repair shop process improvements and proactive business planning. The role also provides dealership consultations on repair order documentation, repair service agreements, and facility inspections.

Requirements

High school diploma or General Equivalency Diploma (GED).
A minimum of 2 to 4 years of automotive experience.
Dealership experience.
Ability to travel locally to dealerships within a designated area.
Ability to analyze and document vehicle case updates using Microsoft Excel.
Ability to communicate technical information to all levels.
Ability to analyze data and create custom reports using provided templates.
Ability to effectively use MS Word, Excel, and PowerPoint.
Ability to work independently and manage a progressive workload in a fast-paced environment.
Highly motivated, adaptive, and autonomous, with the ability to deliver results.

Nice To Haves

Current ASE certification is preferred; individuals who were previously certified will be considered.
Field-related management experience is preferred.
Assistant Manager or Shop Foreman experience is identified as ideal.

Responsibilities

Assess and resolve technical escalations.
Provide online and in-dealership technical assistance.
Lead discussions and act as a subject matter expert.
Manage recall requirements and ensure Required Service Updates (RSUs) are completed; follow up to support a reduction in buybacks.
Act as the quality feedback liaison, interacting with the team.
Consult with dealerships on repair order documentation, repair service agreements, and facility inspections.
Help improve customer experience and increase fixed-first-visit cases.
Analyze repair shop processes, recommend improvements, and offer proactive business planning focused on customer experience.
Travel locally to designated dealerships and assist technicians with challenging vehicle cases.
Document technical issues, research cases, and follow up to help resolve them.
Analyze and document vehicle case updates using Microsoft Excel.
Analyze data and create custom reports using provided templates.