Consultant, Field Operations

McDonald's Corporation • Irving, TX

1d

About The Position

The Field Operations Consultant conducts objective evaluations of restaurant standards, including Operations Excellence Assessments, Food Safety visits, and National Restaurant Building and Equipment Standards assessments. The role analyzes restaurant performance across customer experience and McDonald’s operations brand standards, identifies issues that could affect customer experience or brand perceptions, and supports compliance with quality, service, cleanliness, and safety standards.

The position develops broad knowledge of restaurant operations systems and deep expertise in assigned areas through ongoing training, learning, and certification. The consultant provides expert coaching and root cause analysis to Franchisees, serves as a subject matter expert for operational initiatives, and supports guest counts, sales, cash flow, and Owner/Operator priorities. The role also collaborates with Franchise Business Partners to develop consulting capabilities, monitor goals and key metrics, and drive business results.

Requirements

• High school diploma.
• Strong attention to detail and ability to keep reports and evaluations organized.
• Accurate and consistent evaluation skills grounded in measurable facts and observations.
• Effective time management skills to manage a demanding evaluation and travel schedule.
• Ability to learn quickly and develop broad knowledge of restaurant systems and deep expertise in selected areas.
• Strong interpersonal skills and ability to build amicable relationships with Franchisees and restaurant managers.
• Excellent social, communication, and presentation skills.
• Solid influencing and facilitation skills.
• Desire for continuous learning and ability to receive coaching.
• Ability to work in an ever-changing environment.
• Ability to recognize patterns and develop insight into common restaurant performance issues.

Nice To Haves

• Restaurant experience preferred.

Responsibilities

• Conduct objective restaurant evaluations, including Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards assessments.
• Analyze restaurant performance across customer experience and McDonald’s operations brand standards.
• Identify issues that may pose risks to customer experience and brand perceptions.
• Identify restaurants that do not meet McDonald’s quality, service, cleanliness, or safety standards.
• Develop expertise across restaurant operations systems through ongoing training, learning, and certification in assigned areas.
• Provide expert coaching and root cause analysis to Franchisees.
• Serve as a subject matter expert and support restaurants on operational initiatives such as delivery, drive-thru, and digital.
• Support guest counts, sales, cash flow, operations initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions.
• Collaborate with Franchise Business Partners to develop a restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Benefits

• Health insurance, including medical, prescription drug, and mental health coverage.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Bonus eligibility based on individual and company performance.
• Sabbatical program.
• Tuition assistance.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED