Consultant, Field Operations (CA)

McDonald's Corporation • Irvine, CA

2d • $95,538 - $119,423

About The Position

The Field Operations Consultant conducts objective evaluations of restaurant standards, including operations excellence, food safety, health and safety, and building and equipment standards. The role analyzes restaurant performance across customer experience and McDonald’s operations brand standards, identifies risks to the brand and gaps in quality, service, cleanliness, and safety, and develops broad restaurant operations expertise through ongoing assessment, training, and certification.

The consultant builds deep expertise in restaurant operations, coaches Franchisees, performs root cause analysis, and provides subject matter expertise on operational initiatives such as delivery, drive-thru, and digital. The role supports guest counts, sales, and cash flow by assisting with operations and Owner/Operator priorities, and collaborates with Franchise Business Partners to monitor goals and key metrics and drive business results.

Requirements

• High school diploma.
• Accurately and consistently evaluate using measurable facts and observations.
• Strong attention to detail and ability to keep reports and evaluations organized.
• Effective time management skills to manage a demanding evaluation and travel schedule.
• Ability to quickly learn and develop a broad understanding of restaurant systems and deep expertise in specific areas.
• Strong interpersonal skills and ability to build amicable relationships with Franchisees and restaurant managers.
• Energetic leadership, excellent social, communication, and presentation skills, and solid influencing and facilitation skills.
• Willingness to learn continuously and accept coaching.
• Ability to work in an ever-changing environment.
• Ability to recognize patterns and develop intuition about common restaurant performance issues.

Nice To Haves

• Restaurant experience.

Responsibilities

• Conduct objective evaluations, including Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards assessments.
• Analyze restaurant performance across customer experience and McDonald’s operations brand standards.
• Identify issues that may pose risks to customer experience and brand perceptions.
• Identify restaurants that do not meet McDonald’s Quality, Service and Cleanliness or safety standards.
• Develop a broad restaurant operations skill set through ongoing training, learning, assessment, and certification in an assigned area of expertise.
• Provide expert coaching and root cause analysis to Franchisees.
• Serve as a subject matter expert and support restaurants on Operator-requested initiatives such as delivery, drive-thru, and digital.
• Use system and initiative expertise to support guest counts, sales, and cash flow by supporting operations, initiatives, and Owner/Operator priorities and conducting Performance Excellence Sessions.
• Collaborate with Franchise Business Partners to develop a restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Benefits

• Health and welfare benefits, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Sabbatical program.
• Tuition assistance.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED