Field Operations Consultant

Granwest Insurance•Seattle, WA

5d•$82,646 - $155,184•Hybrid

About The Position

The Field Operations Consultant partners with Field Operations leadership to advance strategies across Distribution, Underwriting, and Operations. Reporting to the Vice President of Field Operations, the role leads Granwest’s marketing function, represents the department on cross-functional initiatives, supports agency compensation and engagement programs, and provides backup for critical agency administration responsibilities. The position develops and executes coordinated plans, measurable objectives, budgets, and ownership for business priorities; analyzes operational information and recommends practical actions; and represents Field Operations in cross-functional work. It also oversees integrated marketing and brand management, including campaigns, agency communications, collateral, engagement initiatives, branded merchandise, the website, digital presence, and social media. The consultant manages related vendors, budgets, calendars, deliverables, performance measures, and reporting. The role partners with the Vice President of Field Operations on agency compensation and engagement programs, and provides backup for agency administration by maintaining the knowledge, system access, and documentation needed for service continuity. Assigned agency appointments, changes, records, and related administrative work must be completed accurately and on time.

Requirements

Knowledge of property and casualty insurance products, operations, and terminology, with demonstrated experience working within the independent agency distribution channel.
Seven or more years of progressive experience in insurance, distribution, operations, communications, vendor management, or a related discipline.
Bachelor’s degree in marketing, communications, business, insurance, or a related field, or an equivalent combination of education and relevant experience.
Demonstrated project management expertise, including defining scope, building work plans, managing budgets and concurrent priorities, coordinating stakeholders, mitigating risks, and delivering complex initiatives from concept through implementation.
Strong writing, editing, presentation, and stakeholder-management skills, including the ability to translate complex information into clear, audience-focused communications and lead cross-functional initiatives.
Strong analytical capability, including establishing performance measures, interpreting marketing and engagement data, and recommending action.
Proficiency with Microsoft 365 and familiarity with website content-management, social media management, email marketing, analytics, and project-management tools.

Nice To Haves

Marketing experience, particularly in brand strategy, website and social media management, marketing campaigns, and external vendor relationships.

Responsibilities

Partner with Field Operations leadership to develop and execute strategies across Distribution, Underwriting, and Operations.
Translate business priorities into coordinated plans, measurable objectives, budgets, and clear ownership.
Represent Field Operations on cross-functional initiatives and analyze operational information to recommend practical actions that support business objectives and execution.
Develop and execute Granwest’s integrated marketing strategy, including brand stewardship, marketing campaigns, agency communications, collateral, engagement initiatives, branded merchandise, website, digital presence, and social media.
Manage marketing vendors, budgets, calendars, deliverables, performance measures, and reporting to ensure quality, accountability, and business value.
Partner with the Vice President of Field Operations to develop, implement, communicate, and evaluate agency compensation and engagement programs, including Profit Sharing, Discretionary Compensation, the Agent Incentive Trip, agency segmentation, and the Select Agent Program.
Provide backup support for critical agency administration functions and maintain the knowledge, system access, and documentation needed for service continuity.
Complete assigned agency appointments, changes, records, and related administrative activities accurately and timely.

Benefits

Medical, dental, and vision plans.
401(k) plan with up to 5% match.
Employer-sponsored LTD, life insurance, and AD&D.
Discretionary profit sharing and bonuses.
Fully subsidized ORCA card and/or free parking for Seattle employees.
Education reimbursement.
On-site fitness center.
Opportunities for career growth and advancement within the organization.
Supportive and collaborative work environment.
Ongoing training and professional development opportunities.
Flexible hybrid work schedule, with two days per week in the Seattle office required.