Field Sales Specialist - Atlantic Seaboard

iKhokha

12d•Onsite

About The Position

iKhokha is hiring a Field Sales Specialist to grow its digital payment services and market share in the Western Cape Atlantic Seaboard. The role focuses on trade marketing, distribution, customer acquisition, and achieving sales targets across designated trade areas, including Paarden Eiland, Brooklyn, Tigerhof, Sanddrift, Century City, Century Village, Sable Square, Summer Greens, Joe Slovo, Sunset Beach, Milnerton, Montague Gardens, Kilarney Gardens, Dunoon, Bloubergstrand, Parklands, Tableview, Table Bay, and Flamingo Vlei, among others. The successful candidate will actively find prospects, build a sales pipeline, and close deals in a fast-paced sales environment. The role involves identifying and signing up merchants, supporting them with FICA documentation, promoting and selling products, following up with customers, and managing sales activity and pipeline information. The Field Sales Specialist is also responsible for meeting monthly and quarterly gross profit, device sales, and demonstration targets; reporting campaign results and market insights; and taking ownership of customer complaints. The role requires representing the company’s standards and values and maintaining professional and technical knowledge through ongoing learning.

Requirements

National Senior Certificate (Matric).
At least 3 years of field or outbound sales experience.
Valid driver’s license and own reliable transport.
Previous experience in route optimization, solution selling, activations, and cold calling.
Excellent verbal and written communication skills.
Intermediate knowledge of Outlook, Word, Excel, PowerPoint, and CRM tools.
Proven sales track record, strong sales focus, and customer orientation.
Advanced knowledge of sales funnel and pipeline management.
Strong relationship management skills.
Problem-solving ability and self-starter attitude.
Knowledge of territory planning and good time-management skills.

Nice To Haves

A qualification in Business Management or Marketing Management.
Previous exposure to merchant services or the banking sector.
Sales and fintech understanding, as well as FMCG experience.
FICA training.

Responsibilities

Identify and canvass for new customers within targeted areas and industries.
Conduct post-sale calls and follow-ups, and log client activity and demonstrations.
Research sales leads, plan territory trips, and execute plans to acquire new customers.
Conduct promotional calls, promote new products, and upsell or cross-sell products and services.
Achieve monthly and quarterly gross profit, device sales, and demonstration targets.
Complete required feedback loops, including Swarm and demo feedback, HubSpot usage, and deal pipeline management.
Provide proactive feedback about suggested changes or improvements to sales and service procedures.
Sign up merchants and assist them with required FICA documentation.
Facilitate warm leads through the sign-up process and documentation.
Conduct complimentary follow-up visits with larger clients.
Focus on specialized campaigns and provide detailed reporting on top-merchant or area-targeted campaigns.
Monitor competitors and share relevant marketplace insights.
Investigate and resolve customer complaints by offering solutions and making recommendations to management.
Uphold company standards and values when representing the brand.
Maintain professional and technical knowledge through ongoing individual and shared learning.