Cruise Expert - Alaska, Atlantic Canada & Eastern Seaboard

Kensington

12d•Remote

About The Position

Kensington is seeking a Cruise Expert to design and sell bespoke Land & Sea itineraries for high-end clients traveling to Alaska, Atlantic Canada, and the Eastern Seaboard. The role combines premium-to-luxury cruise products with curated pre- and post-cruise experiences, such as private guides, charter flights, luxury lodges, and cultural experiences. The Cruise Expert owns the full sales cycle, from discovering a client’s travel vision and advising on vessels and cabin categories through coordinating logistics and closing bookings. The position also involves responding to incoming leads and developing a portfolio of loyal, high-net-worth clients through consultative selling and exceptional service.

Requirements

At least 3 years of consultative cruise or luxury travel sales experience.
First-hand experience with luxury travel and cruises in Alaska, Atlantic Canada, and the Eastern Seaboard.
Demonstrated ability to design and sell complex Land & Sea itineraries and FIT travel for high-net-worth clients.
A record of exceeding sales targets while delivering a high-touch client experience.
Strong organizational skills to manage multiple active itineraries accurately.
Calm, creative problem-solving skills.
Fluency with CRMs, booking platforms, supplier systems, and other technology.
Strong written and verbal communication skills; polished, warm, and precise client interactions.
Ability to thrive in a technology- and KPI-driven organization and an entrepreneurial, fast-paced, constantly changing workplace.
Ability to build trust and work through conflict both upwards and downwards.

Responsibilities

Lead high-touch discovery conversations and design journeys that exceed client expectations.
Create Land & Sea itineraries to Alaska, Atlantic Canada, and the Eastern Seaboard, including fly-cruise options, luxury lodges, private guides, and multi-country extensions.
Manage availability, quotes, and bookings with cruise partners.
Build and deepen a portfolio of loyal, high-net-worth clients through exceptional service, proactive communication, and consultative sales.
Bring destinations to life through storytelling and enthusiasm.
Meet and exceed monthly revenue targets while elevating the client experience.
Manage the full sales cycle, from incoming leads and discovery through itinerary planning, logistics, and closing.