Aftermarket Regional Sales Manager (Northwest US, Canada & Alaska)

Garmin International, Inc.•Olathe, KS

8d•Onsite

About The Position

Garmin is seeking a full-time Aftermarket Sales Manager 2 to serve the Northwest United States, Western Canada, and Alaska. The role is based at Garmin’s U.S. headquarters in the Greater Kansas City area or onsite at its Salem, Oregon location. The manager directly engages prospective and existing dealers and customers to grow sales and support customer success, satisfaction, and long-term loyalty. The position also serves as a champion for Garmin products and services and as a primary commercial representative for the company in the assigned territory. The role requires advanced knowledge of the avionics industry and Garmin aviation products, strong customer relationships, and the ability to independently manage accounts, sales opportunities, proposals, and customer issues. The manager works across organizational disciplines to execute sales initiatives, provide market and product feedback, and develop responses to sales barriers. Travel to assigned accounts, tradeshows, customer events, and other industry events is required, with travel expected to be 50% of the time or greater.

Requirements

Bachelor’s degree and a minimum of 5 years of relevant work experience, or an equivalent combination of education and relevant experience.
Private Pilot, aviation technical background, or the ability to proficiently demonstrate the added benefits of Garmin aviation products to customers.
Career-path candidates must have mastered all criteria for Aftermarket Sales Manager 1, as reflected on a performance review after at least one full year of employment.
Demonstrate all competencies of Aftermarket Sales Manager 2.
Excellent customer service skills and a proven record of exemplary customer service.
Fair negotiation skills focused on mutual success.
Strong verbal, written, and interpersonal communication skills.
Organized, self-motivated, accurate, and able to work quickly.
Proficiency using Word, PowerPoint, Excel, and Outlook.
Detail-oriented, proactive, and able to work effectively with minimal supervision.
Ability to prioritize and multitask in a flexible, fast-paced, challenging environment.
Team-oriented, positive attitude, and ability to work well with others.
Ability to travel 50% of the time or greater.

Nice To Haves

Outside sales or B2B experience.
Expert Garmin product knowledge, including operational knowledge and troubleshooting aptitude.
Familiarity with avionics systems and installations.
Advanced pilot certificates and ratings, such as Commercial, Instrument, Certified Flight Instructor (CFI or CFI-I), Airline Transport Pilot (ATP), multi-engine rating, or an owner-flown jet type rating such as CE525.

Responsibilities

Demonstrate advanced knowledge of the relevant avionics industry and Garmin aviation products and services.
Identify, solicit, cultivate, and manage sales and upsell opportunities with dealers, aircraft owners, fleet operators, and governmental agencies, and work toward established sales revenue and growth goals.
Build and present product presentations demonstrating advanced Garmin product knowledge and confidence presenting to customers.
Build strong working relationships with key contacts among aircraft owners, owner organizations, and Garmin dealers, serving as Garmin’s primary commercial representative.
Provide timely, detailed notes after key customer visits; submit weekly reports on time and develop appropriate follow-up action plans.
Follow up with customers and internal associates in a timely, diligent, and professional manner, including while traveling and with minimal oversight.
Identify and solve problems through analysis, best practices, plan development, and execution.
Lead modifications to marketing strategies, sales displays, brochures, rebates, promotions, and unique product requirements for global consideration or within the assigned region.
Work with colleagues across disciplines to execute sales initiatives, drive sales growth, and resolve customer issues.
Identify challenging situations that limit sales potential, gain internal alignment, and create response plans.
Travel to and represent Garmin at tradeshows, customer events, and other industry events.
Collect industry and competitive information for internal consideration and action.
Bring dealer, aircraft owner, and product insights into the business by connecting relevant teams with feedback and guiding feature and priority roadmaps.
Own and manage accounts within the assigned territory, focusing on sales opportunities, account growth, customer service, and Garmin’s needs, including adding or removing accounts as necessary.
Ensure dealers comply with Garmin policies and create corrective action plans as needed.
Travel to visit assigned accounts.
Summarize dealer-specific account issues, feature requests, and potential sales blockers; track action-plan progress and regularly report status and results to leadership.
Develop persuasive, well-organized, informative proposals and program analyses for unsolicited and customer proposal requests, with minimal oversight.
Understand Garmin and competitive product benefits, features, operational capabilities, and limitations; assess impacts on Garmin’s business and develop plans to act on relevant insights.