Regional Aftermarket Manager

RDO Equipment Co.•Maple Grove, MN

4h•$100,000 - $130,000

About The Position

RDO Equipment Co. is hiring a Regional Aftermarket Manager for its Vermeer division. The role leads Customer Service Advisors (aftermarket sales team) and partners with Parts and Service teams to grow aftermarket sales, strengthen customer loyalty, and improve operational performance across the region. The manager develops and executes sales strategies, builds customer relationships, and works with store leadership to ensure consistent, high-quality service. The position mentors and supports Service Managers and Parts Managers, guides Customer Service Advisors through the sales process, and develops processes that improve customer experience and service. It also fosters accountability, teamwork, communication, and continuous improvement across regional locations, while collaborating with branch leaders and cross-functional teams on company initiatives and operational excellence.

Requirements

Proven success leading teams, developing leaders, and driving performance in a supervisory or management role.
Commitment to delivering exceptional customer experiences and building long-term relationships with customers and stakeholders.
Ability to develop and execute plans, manage performance, and align operational activities with business objectives.
Excellent verbal and written communication skills, including the ability to influence, coach, and collaborate at all levels of the organization.
Valid work authorization and ability to work in the United States without company sponsorship.

Responsibilities

Mentor and support Service Managers and Parts Managers in achieving performance goals and developing professionally.
Lead Customer Service Advisors throughout the sales process and coach them on territory management, negotiation, product knowledge, and productivity.
Develop and maintain processes that enhance the customer experience, strengthen relationships, and deliver exceptional service to internal and external customers.
Foster accountability, teamwork, communication, and continuous improvement across locations in the region.
Collaborate with branch leaders and cross-functional teams to ensure consistent execution of company initiatives and operational excellence.
Develop and execute sales strategies to grow aftermarket sales and strengthen customer loyalty.