Field Sales Representative - Water Restoration

Roto-Rooter Services Company•Solon, OH

About The Position

Roto-Rooter is seeking Field Sales Representatives for its Water Restoration department. The role focuses on identifying and selling services to mitigate water-related property damage in residential and commercial settings. Representatives assess properties to determine moisture levels and whether demolition and drying are needed, follow up with existing customers, provide quotes using the company pricing matrix and/or insurance guidelines, and help customers choose repair or replacement solutions. Qualified leads are provided by field service technicians and call centers; cold calling is not required. The position offers weekly base pay plus commission, with stated average annual earnings of $70,000–$90,000, as well as mileage reimbursement and flexible work schedules. Representatives are expected to provide outstanding customer service and serve as a trusted source of information for Roto-Rooter customers. Water Restoration knowledge is required, and the role requires maintaining IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications. Applicants must be medically cleared to wear a respirator and complete a respirator fit test. The position may require availability for days, nights, weekends, and holidays as scheduled.

Requirements

Valid driver's license and an acceptable background check under company standards.
Demonstrated focus on delivering outstanding customer service.
Availability to work days, nights, weekends, and holidays as scheduled.
Excellent oral and written communication skills in English.
Knowledge of Water Restoration and its practices; plumbing experience is not required.
Organized self-starter with an outgoing personality.
Working knowledge of common software such as Word and Excel, and ability to use other Roto-Rooter computer programs.
Maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications in Water Damage Restoration.
Medical clearance to wear a respirator and successful completion of a respirator fit test.

Nice To Haves

Previous outside sales experience, particularly selling in-home services, is strongly desired; other outside sales experience will be considered.

Responsibilities

Identify and sell opportunities to mitigate water-related property damage for residential and commercial customers.
Assess properties to determine moisture levels and the need for demolition and drying to acceptable levels.
Follow up proactively with existing customers to provide solutions for plumbing or water-related issues.
Use the established pricing matrix and/or insurance guidelines to provide competitive quotes for repair or replacement options and close sales.
Serve as a trusted information resource for Roto-Rooter customers.