Field Sales Representative - Water Restoration

Roto-Rooter Services Company•Corona, CA

About The Position

Roto-Rooter is seeking a Field Sales Representative for its Water Restoration department. The role identifies and sells opportunities to mitigate water damage to residential and commercial properties. Representatives receive qualified leads from field service technicians and call centers; no cold calling is required. Compensation includes a weekly salary of $500 during and after training, plus commission eligibility after training: 5% of total sales after $15,000 in weekly qualified sales and an additional 2% of total sales after $25,000 in weekly qualified sales, plus mileage. The position also offers flexible work schedules and industry benefits. The representative assesses property moisture levels and determines whether demolition and drying are needed to reach acceptable levels. The role includes following up with existing customers, preparing competitive quotes using the company pricing matrix and/or insurance guidelines, closing sales, serving as a trusted information resource, collecting payment, and traveling to customer locations. Representatives enter customers’ homes and may interact directly with vulnerable populations, including children and older adults. Applicants need a valid driver’s license, an acceptable background check, strong customer-service skills, English communication skills, and knowledge of water restoration practices. Plumbing experience is not required. The representative must maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications and be medically cleared to wear a respirator and complete a respirator fit test.

Requirements

Valid driver’s license and acceptable background check under company standards.
Demonstrated focus on outstanding customer service.
Availability to work days, nights, weekends, and holidays as scheduled.
Excellent oral and written communication skills in English.
Knowledge of water restoration and practices; plumbing experience is not required.
Organized self-starter with an outgoing personality.
Working knowledge of common software such as Word and Excel, and ability to use other Roto-Rooter-specific computer programs.
Maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications in Water Damage Restoration.
Medical clearance to wear a respirator and completion of a respirator fit test.

Nice To Haves

Previous outside sales experience; experience selling in-home services is strongly desired.

Responsibilities

Identify and sell opportunities to mitigate water damage in residential and commercial properties.
Assess property moisture levels and determine the need for demolition and drying to acceptable levels.
Follow up proactively with existing customers about plumbing or water-related issues.
Use the established pricing matrix and/or insurance guidelines to provide competitive repair or replacement quotes and close sales.
Serve as an information resource for Roto-Rooter customers.
Collect monetary payment after providing service.
Drive to customer locations in a timely and professional manner.
Enter customers’ residences and provide trustworthy service while addressing the problem.