Field Sales Representative - Water Restoration

Roto-Rooter Services Company•Stoughton, MA

About The Position

Roto-Rooter is seeking Field Sales Representatives for its Water Restoration department. The role focuses on identifying and selling water-damage mitigation services to residential and commercial customers. Representatives assess properties to determine moisture levels and whether demolition and drying are needed, follow up with existing customers, provide quotes using the company pricing matrix and/or insurance guidelines, and help customers find solutions for plumbing or water-related issues. Leads are provided by field service technicians and call centers; cold calling is not required. The position offers weekly base pay plus commission, with average annual earnings of $80,000–$120,000, as well as mileage reimbursement. Candidates should have outside sales experience, a customer-service focus, and knowledge of water restoration practices. Representatives must be available to work days, nights, weekends, and holidays as scheduled. Plumbing experience is not required. The role requires maintaining IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications, and medical clearance to wear a respirator and complete a fit test.

Requirements

Valid driver’s license and an acceptable background check under company standards.
Demonstrated focus on delivering outstanding customer service.
Availability to work days, nights, weekends, and holidays as scheduled.
Excellent oral and written communication skills in English.
Knowledge of water restoration and practices; plumbing experience is not required.
Organized self-starter with an outgoing personality.
Working knowledge of common software such as Word and Excel, and ability to use other Roto-Rooter computer programs.
Outside sales experience; experience selling in-home services is strongly desired, and other outside sales experience will be considered.
Maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications.
Medical clearance to wear a respirator and completion of a respirator fit test.

Nice To Haves

Previous experience with outside sales of in-home services.

Responsibilities

Identify and sell water-damage mitigation services to residential and commercial customers.
Assess properties to determine moisture levels and the need for demolition and drying to acceptable levels.
Proactively follow up with existing customers to provide solutions for plumbing or water-related issues.
Use the established pricing matrix and/or insurance guidelines to provide competitive quotes for repair or replacement options and close sales.
Serve as a trusted information resource for Roto-Rooter customers.