Field Sales Representative - Water Restoration

Roto-Rooter Services Company•Desert Hot Springs, CA

About The Position

Roto-Rooter is hiring Field Sales Representatives for its Water Restoration department. The role focuses on identifying and selling services to mitigate water damage for residential and commercial customers. Representatives pursue qualified leads supplied by field service technicians and call centers; cold calling is not required. The position offers a weekly base salary of $500 during and after training. After training, representatives may earn 5% of total sales after reaching $15,000 in weekly qualified sales, plus an additional 2% of total sales after reaching $25,000 in weekly qualified sales. Mileage is also provided. Representatives assess properties to determine moisture levels and the need for demolition and drying, explain solutions, prepare competitive quotes using the company pricing matrix and/or insurance guidelines, and close sales. The work involves visiting customers’ homes, providing service to people who may be vulnerable, collecting payment, and driving to customer locations. Schedules are flexible, but representatives must be available for scheduled days, nights, weekends, and holidays. The role requires knowledge of water restoration practices and maintaining IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications. Representatives must be medically cleared to wear a respirator and complete a respirator fit test. Roto-Rooter provides paid training and a benefits package that includes medical, dental, and vision insurance, paid vacation, life insurance, a matching 401(k), tuition reimbursement, and profit sharing.

Requirements

Valid driver’s license and an acceptable background check under company standards.
Exceptional focus on delivering outstanding customer service.
Availability to work scheduled days, nights, weekends, and holidays.
Excellent oral and written communication skills in English.
Knowledge of water restoration and its practices; plumbing experience is not required.
Organized, self-starting approach and an outgoing personality.
Working knowledge of common software such as Word and Excel, and ability to use Roto-Rooter-specific computer programs.
Maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications.
Medical clearance to wear a respirator and successful completion of a respirator fit test.

Nice To Haves

Previous outside sales experience, especially selling in-home services; other outside sales experience will also be considered.

Responsibilities

Identify and sell opportunities to mitigate water-related property damage for residential and commercial customers.
Assess properties to determine moisture levels and the need for demolition and drying to acceptable levels.
Follow up proactively with existing customers to provide solutions for plumbing or water-related issues.
Use the established pricing matrix and/or insurance guidelines to prepare competitive quotes for repair or replacement options and close sales.
Serve as a trusted information resource for customers.
Collect monetary payments.
Drive to customer locations in a timely and professional manner.
Enter customers’ residences and provide trustworthy service while addressing their problems.