Field Sales Representative

ActivStyle•Greensboro, NC

13d•Hybrid

About The Position

ActivStyle is seeking a motivated and compassionate Field Sales Representative to grow its premium home medical supply product lines and help customers access essential products. The role uses a hybrid inside/outside sales model, combining remote or office-based outreach with in-person visits to Assisted Living facilities, Group Homes, and skilled facility areas. The representative builds consultative relationships with healthcare professionals, caregivers, administrators, and patients; promotes Medicaid-reimbursed products; develops new business; supports existing accounts; and provides product education and technical support. The position contributes to ActivStyle's growth while helping ensure customers receive reliable, discreet service and product expertise. The representative manages a territory and referral sources, develops and executes call plans, generates referrals, and works with internal teams to process orders and resolve patient issues. The role also requires accurate CRM documentation, compliance with HIPAA and company procedures, and knowledge of Medicare, Medicaid, and private insurance reimbursement guidelines. Work combines remote or office-based activities and local or regional field visits, with occasional attendance at trade shows, conferences, and client events.

Requirements

At least 2 years of sales experience; home medical equipment or supply sales is preferred.
Strong communication and presentation skills.
Ability to travel locally or regionally for client meetings and events.
Self-motivation and a proven track record of meeting or exceeding sales targets.
Valid, unrestricted driver's license in the state of residence.
Excellent verbal and written communication abilities.
Excellent customer service skills.
Ability to work independently and collaboratively with a team.
Strong analytical and problem-solving skills, with attention to detail.
Ability to prioritize and manage multiple projects.
Mental alertness and ability to handle confidential information appropriately.
Proficient computer skills and knowledge of Microsoft Office.
Ability to bend, stoop, stretch, stand, and sit for extended periods.
Ability to perform repetitive wrist, hand, or finger motions due to extensive computer use.
Ability to use a personal computer and other office equipment.
Ability to lift 30 pounds as needed.
Physical and mental ability to provide clinical assessments.

Nice To Haves

Bachelor's degree in business, life sciences, or a related field.
At least 3 years of experience in HME, infusion, diabetes, wound care, or incontinence.
Prior work experience in the HME, diabetic, or wound supply industry.

Responsibilities

Develop and maintain relationships with Assisted Living and Group Home administrators, clinicians, and caretakers to promote ActivStyle products and services.
Conduct outbound calls, virtual meetings, and in-person visits to present and promote Medicaid-reimbursed products.
Identify new business opportunities and manage existing accounts to support customer satisfaction.
Provide product demonstrations, training, and technical support to clinicians, caretakers, and patients.
Maintain accurate records of sales activities, leads, and customer interactions in CRM systems.
Stay informed about industry trends, competitor products, and regulatory requirements.
Maintain patient confidentiality and follow HIPAA guidelines.
Conduct daily sales calls to establish new business and maintain ongoing relationships with medical-community referral sources.
Work with Sales Leadership to validate and develop territory call plans.
Build long-term relationships with referral sources and promote products and services to healthcare professionals.
Educate referral sources about ActivStyle products and services.
Collaborate with intake, customer service, and document collection teams to process orders and drive sales growth.
Explain Medicare, Medicaid, and private insurance procedures, pricing, and product details to referral sources.
Generate referrals and sell offered services to meet sales quotas for the position and territory.
Create, execute, manage, and share territory call plans and document plans and results when and where available.
Increase referral volume from assigned accounts through product promotion and cross-selling.
Maintain focus on the most profitable business lines.
Work with the Intake team to obtain complete referral information and medical documentation for timely processing.
Accept referrals based on knowledge of Medicare, Medicaid, and private insurance reimbursement guidelines.
Suggest alternative equipment when warranted by reimbursement limitations.
Coordinate with operational teams to help resolve patient issues for external customers.
Evaluate referral-source, medical-team, and reimbursement concerns and make fact-based, balanced decisions.
Participate in obtaining physician orders, signatures, and original prescriptions when on-site.
Work with leadership and sales teams to identify trends and capture feedback from community referral sources.
Conduct sales and service rounds in assigned facilities, promoting order processing, setup, and patient equipment education.
Assist in obtaining referral-source profile information.
Identify programs or initiatives that could increase revenue, reduce costs, or improve referral-source and patient satisfaction.
Follow procedures for personal protective equipment, infection control, and hazardous-materials handling.
Share information and expertise with peers, participate in team meetings as requested, and complete required compliance training and educational programs.
Perform other related duties as assigned.