Field Resources Supervisor

Tremco Construction Products Group•Beachwood, HI

About The Position

The WTI Field Resources Supervisor is responsible for timely service delivery, regional profitability, and employee management and training. The Supervisor coordinates staffing and scheduling of Field Reps, oversees quality control, monitors expenses and billable time, and serves as a point of contact for field staff, office personnel, customers, and Sales Reps. The role includes conducting field visits, resolving employee and work-related issues, supporting recruitment and onboarding, and managing regional administrative matters and documentation. The Supervisor also conducts or assists with hands-on and classroom training, including service procedures, paperwork, safety, and company policies. The position requires travel out of town, including overnight stays, and may require weekend or holiday work when needed. The company will provide 30-hour OSHA certification if needed; Registered Roof Observer certification is preferred but not required.

Requirements

Prior supervisory skills and ability to manage people and tasks.
Prior roofing experience, including patch and repair skills.
Knowledge of project management, planning, and scheduling.
Knowledge and experience in monitoring and maintaining quality control.
Functional computer skills.
Safety training and OSHA knowledge.
Understanding of budgeting and expense management.
Ability to adapt to changing business needs and lead by example professionally.
Diversity awareness and ability to adjust to multiple personalities.
Planning, organizational, task-management, and prioritization skills.
Ability to work independently, solve problems, and delegate assignments such as quoting and pricing.
High degree of accountability and ethical behavior.
Excellent customer service and ability to build relationships.
Ability to travel out of town, including overnight stays.
Reliable transportation and a valid driver’s license.
Ability to work weekends and/or holidays when needed.
Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.

Nice To Haves

Registered Roof Observer (RRO) certification.

Responsibilities

Coordinate with the Field Resource Foreman on staffing and scheduling Field Reps to ensure appropriate manpower utilization and profitability.
Collaborate with other Supervisors as necessary.
Oversee the regional quality-control process with the Quality Control Specialist, including random visits to current and previous job sites and documentation of completed work and customer satisfaction.
Monitor regional profitability, including employee expenses, overtime use, and full-time personnel billable time; emphasize profitability to field personnel.
Address Field Rep questions and concerns and resolve discrepancies between Field Reps and Sales Reps.
Communicate professionally and promptly with customers, Sales Reps, field staff, and internal personnel regarding work matters.
Serve as the primary contact for office personnel regarding Field Rep issues.
Ensure Field Reps maintain a professional appearance and demeanor when serving customers.
Conduct or assist with hands-on and classroom training according to the WTI Training Policy, including service procedures, paperwork, safety, and training documentation.
Approve and certify Field Reps, including OSHA Hazard Awareness and Toolbox Talks.
Maintain a working knowledge of all services provided.
Manage, monitor, and document Field Rep performance and take appropriate corrective action to resolve employee and work-related issues; consult the Regional Business Manager and HR as needed.
Work with HR and Recruiting to hire new personnel.
Submit required paperwork to the corporate office on time.
Conduct new employee orientation, including training on company policies, administrative processes, procedures, and technical and safety information.
Manage regional administrative matters and paperwork, including expenses, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large-job sign-offs, and project documentation.
Review time reports daily and make necessary corrections with the administrative team.
Attend required calls and meetings.
Perform other duties or projects as assigned by the Regional Business Manager.