Field Resources Supervisor

Tremco Construction Products Group•Beachwood, OR

About The Position

The WTI Field Resources Supervisor is responsible for timely service delivery, regional profitability, and employee management and training. The Supervisor coordinates staffing and scheduling of Field Reps, oversees quality control, manages regional expenses and billable time, and serves as a primary point of contact for field personnel and office staff. The role also includes customer and internal communications, recruiting and onboarding, training and safety certification, performance management, and regional administrative responsibilities. The Supervisor reports to or receives assignments from the Regional Business Manager (RBM).

Requirements

Prior supervisory skills and ability to manage people and tasks.
Prior roofing experience, including patch and repair skills.
Knowledge of project management, planning, and scheduling.
Knowledge and experience in monitoring and maintaining quality control.
Functional computer skills.
Safety training and OSHA knowledge.
Understanding of budgeting and expense management.
Ability to travel out of town, including overnight stays.
Reliable transportation and a valid driver’s license.
Ability to work weekends and/or holidays when needed.
Ability to pass a pre-employment drug test.
Ability to read, write, and speak English.
30-hour OSHA certification; the company will provide it if needed.

Nice To Haves

Registered Roof Observer (RRO) certification is preferred but not required.

Responsibilities

Coordinate with the Field Resource Foreman on staffing and scheduling Field Reps to ensure effective manpower utilization and profitability.
Collaborate with other Supervisors as needed.
Oversee regional quality control with the Quality Control Specialist, including random site visits to current and previous job sites and documenting completed work and customer satisfaction.
Monitor employee expenses, overtime, and full-time personnel’s billable time to support regional profitability.
Address Field Rep questions and concerns and resolve discrepancies between Field Reps and Sales Reps.
Maintain professional and timely communication with customers, Sales Reps, field staff, and internal company personnel.
Serve as the primary office contact for issues concerning Field Reps.
Ensure Field Reps maintain a professional appearance and demeanor when serving customers.
Conduct or assist with hands-on and classroom training for Field Reps, including service procedures, paperwork, safety training, and training documentation.
Approve and certify Field Reps, including for OSHA Hazard Awareness and Toolbox Talks.
Maintain a working knowledge of all services provided.
Monitor and document Field Rep performance and take corrective action to resolve employee or work-related issues; consult the RBM and HR as needed.
Work with HR and Recruiting to hire new personnel.
Submit required paperwork to the corporate office on time.
Conduct new employee orientation, covering company policies, administrative processes, procedures, and technical and safety information.
Manage regional administrative matters and paperwork, including expenses, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, and project documentation.
Review time reports daily and make corrections with the admin team.
Attend required calls and meetings.
Perform other duties or projects as assigned by the RBM.