Clinical Resources Supervisor

The Donor Network Inc • Las Vegas, NV

5d

About The Position

The Clinical Resource Supervisor (CRS) supports Nevada Donor Network, Inc.’s (NDN) mission, goals, and strategic plan by leading referral responders, triage coordinators, and the allocation team. The role oversees designated aspects of clinical scheduling, training, quality initiatives, and compliance monitoring, and supports the development and delivery of hospital and professional education.

The CRS ensures day-to-day department work is completed, including equitable workload distribution, real-time case quality checks, and timely referral and allocation processes. In coordination with the Managers of Organ Services, the Supervisor identifies quality, prioritization, and personnel trends; provides real-time coaching; and schedules Triage Coordinators, Referral Responders, the allocation team, and Clinical Resource Coordinators. The role also performs the responsibilities of Referral Responders, the Allocation Team, and Clinical Resource Coordinators, and serves as Administrator On-Call when designated by Organ Department leadership.

Responsibilities

• Maintain professional conduct and positive, collaborative working relationships.
• Evaluate referrals to determine organ and tissue donor suitability using NDN and applicable regulatory and professional guidelines.
• Prioritize the caseload using organizational skills, time management, and critical thinking.
• Review medical records, including progress notes, orders, laboratory results, medication lists, EMS reports, medical history, malignancies, and surgical interventions or treatments.
• Identify clinical triggers for potential donors to encourage timely hospital referrals.
• Apply legal and hospital requirements for death declaration and organ donation, and identify the patient’s legal next of kin according to state and UAGA statutes.
• Assess family dynamics, hospital support, and family cultural, religious, emotional, and informational needs.
• Identify organ- and tissue-specific and behavioral risk factors in accordance with NDN and regulatory guidelines.
• Review and document required donor-record information, including laboratory, diagnostic, and procedural records, while complying with NDN and OPTN/UNOS documentation, maintenance, and confidentiality policies.
• Ensure donated organs are allocated efficiently, equitably, and promptly in accordance with NDN and OPTN/UNOS policies.
• Coordinate transportation and logistics for organs, blood, tissue-typing materials, and recovery teams.
• Coordinate interdepartmental processes, including post-recovery communication.
• Participate in process-improvement and data-development projects, case reviews, and research opportunities.
• Carry out designated administrative and leadership responsibilities and other assigned departmental duties.
• Assist with departmental inventory management and operate systems used to track case supplies.
• Follow procedural requirements for collecting and labeling blood, culture, and typing specimens.
• Establish, manage, and maintain Referral Responder and Remote Resource Coordinator schedules under department leadership, ensuring minimum staffing levels for clinical resource activity.
• Collaborate on quality initiatives, including real-time chart audits, post-case reviews, internal and regulatory audits, and compliance data reports.
• Use resources judiciously and employ professional discretion where possible, including in the use of hospital profiles and engagement with donor families and hospital staff.
• Develop and maintain process-improvement and data-development projects, including case reviews and research opportunities.
• Develop training and education with PC&D, Donation Development, Tissue Services, Ocular Services, and Family Services, including preceptorship, case-study presentations, and participation in learning events.
• Conduct monthly one-on-one meetings with supervised staff to support engagement, development, oversight, and accountability.
• Attend and contribute to hospital donor council meetings as needed and participate in community events.
• Participate in regional and national professional organizations, which may include AOPO, NATCO, and UNOS.
• Comply with Nevada Donor Network’s Motor Vehicle Driving Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed