Human Resources Supervisor

Wild Fork Foods • Lenoir, NC

7d • Onsite

About The Position

The Human Resources Supervisor serves as the primary HR partner for a Distribution Center, providing day-to-day support to employees and leaders throughout the employee lifecycle. This hands-on role fosters a positive employee experience, promotes engagement, ensures compliance with company policies and employment laws, and delivers HR programs that support operational excellence. The supervisor is the on-site point of contact for employees and management, providing guidance on employee relations, performance management, staffing, training, benefits, compensation, leave administration, policy interpretation, and workplace concerns. The role partners with Operations leadership and Corporate HR to execute People strategies and build a strong workplace culture.

The position is primarily based within the Distribution Center and involves regular presence on the warehouse floor and interaction with employees across multiple shifts. Occasional schedule flexibility may be required to support business operations, investigations, training, and peak operational periods.

Requirements

• At least 5 years of progressive Human Resources experience.
• Experience handling employee relations, investigations, performance management, and compliance matters.
• Strong knowledge of employment laws and HR best practices.
• Ability to build trust and credibility with employees at all levels.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to balance employee advocacy with business objectives.
• Strong organizational and problem-solving skills.
• Comfort working in a fast-paced operational environment.
• Proficiency in HRIS, payroll, and Microsoft Office applications.

Nice To Haves

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field; equivalent education and experience may be considered.
• Experience in a distribution center, manufacturing, logistics, warehouse, retail, or other high-volume operations environment.
• Prior supervisory or leadership experience.
• Bilingual English/Spanish.

Responsibilities

• Serve as the primary HR contact for Distribution Center employees and leaders, building relationships through regular floor presence and open communication.
• Conduct employee relations investigations and recommend appropriate resolutions.
• Coach leaders on performance management, disciplinary actions, attendance, workplace conduct, and conflict resolution.
• Support employee engagement initiatives and conduct stay interviews, exit interviews, and employee check-ins to identify trends and improvement opportunities.
• Respond to employee concerns and escalate issues as appropriate.
• Partner with Talent Acquisition and Operations leaders to support hourly and salaried hiring needs, interviews, hiring events, and workforce planning.
• Ensure a seamless onboarding experience, facilitate new hire orientations, and ensure required training and documentation are completed.
• Monitor staffing levels and support workforce planning for peak and seasonal operations.
• Administer and enforce company policies, procedures, and employment practices; ensure compliance with applicable employment laws and regulations.
• Support leave administration, accommodations, workers’ compensation, and return-to-work processes with Corporate HR.
• Maintain personnel records and employee data in HR systems; assist with audits, investigations, unemployment claims, and other employment-related matters.
• Support compensation and benefits administration and assist employees with benefits questions.
• Partner with Payroll to resolve pay concerns, attendance discrepancies, and timekeeping issues.
• Support compensation reviews, promotions, transfers, and other employee status changes.
• Coordinate and facilitate employee training and development programs; identify training needs with leaders and support skill development.
• Track compliance training and completion of required certifications and courses.
• Support future leader development through coaching, development planning, and succession initiatives.
• Monitor workforce metrics, including turnover, absenteeism, vacancy rates, engagement, and employee relations trends; prepare reports and recommend improvements to retention, productivity, and workforce stability.
• Identify opportunities to improve HR processes and employee support programs.
• Supervise and coordinate HR support staff activities, if applicable.
• Partner with Distribution Center leadership to align people strategies with operational goals, participate in leadership meetings, and contribute to workforce planning and business decisions.
• Support organizational changes and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level