Field Representative II, Concierge Hospitality

Ricoh Americas Holdings•Chicago, IL

About The Position

The Field Representative II, Concierge Hospitality works closely with office administration to represent the customer’s culture to the external world. The role includes greeting visitors and clients, managing conference-room scheduling and readiness, preparing for key client visits, arranging client travel when needed, and assisting with company activities such as parties, group functions, and department meetings. It may also include clerical and reception support, copying, mail services, and shipping and receiving products and supplies. The position supports meeting operations, provides concierge services and facility tours, coordinates catering, assists with audiovisual equipment, and backs up Executive Assistants. Additional duties may include facilities management, proposal creation in customer systems and print-production environments, support for executive-level client-facing staff, and vendor coordination for special projects. The role reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration.

Requirements

High school diploma or equivalent.
Two to three years of experience in hospitality or a related area.
Outstanding organization and coordination skills.
Demonstrated customer-service skills.
PC skills, including Microsoft suite skills.
Good problem-solving skills.
Ability to work with minimal supervision or oversight.

Nice To Haves

Experience working in a headquarters environment.

Responsibilities

Greet visitors and guests, validate them against guest lists, and provide badges and parking validation as necessary.
Support leadership and meeting-room operations, including setup, breakdown, cleaning, and room readiness.
Serve as a company concierge for guests, clients, and staff by providing facility tours and recommendations for hotels, restaurants, and points of interest.
Coordinate meeting catering with support staff and caterers.
Maintain and update company phone and speed-dial lists.
Schedule meeting rooms and ensure they have the necessary supplies and setup before meetings.
Assist with audiovisual equipment for meetings.
Provide backup clerical support for Executive Assistants.
Help with other departmental or non-client business activities when appropriate.
Assist in daily management of facilities.
Create proposals in customer systems and support the print-production environment.
Support executive-level client-facing staff.
Procure and coordinate vendors for special projects.
Represent Ricoh’s and the customer’s culture as required.
Perform other duties as assigned.