Field Property Claims Adjuster: Columbus, OH

Farmers Insurance•Columbus, OH

2d•$23 - $42•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster to investigate and handle property claims in the greater Columbus, Ohio area. This remote, field-based position requires travel to policyholders’ homes for virtual and on-site investigations. The adjuster assesses property damage, determines liability and the extent of loss, and negotiates fair settlements. The role involves using claims software, a company car, and a laptop to evaluate damage and write estimates in a paperless environment, while working independently and representing Farmers professionally in public interactions. The adjuster regularly works with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other stakeholders. Although this is not a catastrophe-specific role, the employee must commit to one to three catastrophe deployments per year. Catastrophe assignments may require travel away from home, usually for approximately 23 days. Required duties are performed in the field and in a home office. Farmers provides paid training through the University of Farmers and describes opportunities for growth and management development.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including MS Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Willingness to learn insurance policies and property damage assessment to determine how coverage applies to a loss.
Valid driver’s license and bondability; final candidates are subject to a Motor Vehicle Record background check.
Reside in the greater Columbus, Ohio area and within the assigned territory.
Willingness and ability to climb ladders and inspect roofs, including working on rooftops multiple times per day.
Willingness and ability to work in small, confined damaged spaces such as attics and crawlspaces.
Ability to achieve a minimum passing score on all claims training exams.
Ability to perform physical actions including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.
Ability to work in field conditions that may include uncontrolled outdoor environments, excessive noise, chemicals or chemical/biological conditions, moving mechanical parts, dangerous areas, and substances or conditions affecting the respiratory system or skin, including fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Nice To Haves

Construction experience is highly desirable and preferred.
Insurance experience is highly desirable and preferred.
Customer service experience in a retail environment is preferred.

Responsibilities

Conduct virtual and on-site investigations, including visits to policyholders’ residences, to assess property damage, determine liability, evaluate the extent of loss, and negotiate settlements.
Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Perform duties independently, with work that directly impacts management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate claim settlements with policyholders.
Promote safety and comply with safety and ergonomic standards in relevant company manuals.
Perform additional duties as assigned.
Commit to one to three catastrophe deployments per year; catastrophe-team assignments may require travel away from home for a specified period, usually approximately 23 days.

Benefits

Competitive salary commensurate with experience, qualifications, and location.
Bonus opportunity based on company and individual performance.
401(k).
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings and Flexible Spending Accounts.
Life insurance.
Paid time off.
Paid parental leave.
Tuition assistance.
Paid training through the University of Farmers.
Education and mentorship programs and opportunities for growth and management development.